June 2025 by G Singh
I am extremely disappointed with the service I received at the West Bromwich Halifax branch. After losing my ATM card, I went there and showed my ID to request cash or a transfer to my other account. However, the staff refused to transfer money or give me any cash, saying the maximum amount they could give was only £100. When I asked if they could help me set up online banking so I could access my money, they initially told me to do it myself. Only after I insisted did they start the process, saying a code would be sent to my home address and I?d have to wait one week for a new card and another week for the online banking code. This is completely unacceptable ? I needed access to my money immediately, showed all my ID, and yet nothing was done to help me in the moment. The staff were unhelpful and gave me no real solution. I rate this service a 0 out of 10. Because of this awful experience, I have decided to transfer all my funds to Barclays and close my Halifax account. Halifax clearly needs to improve their customer service and accessibility.
March 2025 by shaun nicholls
Tried phoning Halifax , they said sorry no one available. Had a simple transaction, still no one available, so going to
Draw all money out and go out .
February 2025 by Tony Moore
Waiting times here are ridiculous. Waiting time on phone is actually better!!
February 2025 by Reben Ahmad
I just want to tell a Manager from Halifax, West Bromwich some stuff in this branch, I don?t know they are from Pakistan or India. They are very racist and they don?t do good job for the people they doesn?t matter what is it gonna be a problem for this branch, when people asking for something they don?t care I don?t recommend any people to go into this branch in West bromwich
September 2024 by Dizzle
Big thanks to Hajida behind the counter. She went above and beyond to assist me. Really polite and she gave me great advice. Shining example for the company brand.
August 2023 by Harpreet Singh
Its a good place
June 2023 by Ash OCP001
Went here to do a relatively quick transaction, however the queue was very big for a Saturday morning. Some people in there struggle with basic banking and the staff have to pair up to get simple transactions to make sense for them. The reason for this was, in one case, lack of basic English so one staff member was speaking in the mother tongue of the customer and then translating that to the other staff member so it became a rather disconcerting and convoluted process. There are self service points for withdrawals and another point for deposits. The branch is quite spacious and generally the staff are friendly and helpful.
February 2023 by Jewel christine
don't normally have a problem here, but why all halifaxes have decided to only have one paying in machine is beyond me! sometimes I've waited ages!!! people putting a great wad of cash in bit at a time, people not really understanding what to do!
March 2022 by Aleksandra Iljesane
Information about openjng times misleading!
February 2022 by ?????????? ?
Information about openjng times misleading!
July 2021 by Aaron Mik
Staff are not very happy. I've been turned away when I wanted to pay in coins. Apparently I need to call in and have an appointment to pay money in to my own account. Goodbye Halifax, hello Nationwide!
September 2020 by Anneta McIntosh
I received a lot of help from Hafsa and she even told me ways to save money on my purchases and phone contract bill. I could tell she had a lot of in-depth knowledge regarding savings accounts. She made my experience at Halifax a nice one and it was nice to speak to pleasant member of staff!
September 2020 by Aman Chane
Very rude staff special Asian people they don't have manner to speak costumer I been today that lady on costumer service her behaviour very rude and can't explain anything
September 2020 by Moh Sid
Long quese, short staff all the time.
September 2020 by ajaipal singh
Very good
