August 2025 by Nafi Ahmed
Stuff are very rude
July 2025 by Riaz Ali
I just wanted to share how impressed I was with the customer service at EE. From start to finish, the experience was smooth, friendly, and genuinely helpful.
A big shout-out to Tanya and Shel, they went above and beyond to make sure I got the best deal possible. They took the time to understand what I needed, explained everything clearly, and made the whole process really easy. It?s not often you walk away from a phone call or in-store visit feeling this happy, but thanks to them, I did!
I?m really pleased with the deal I got it was great value and exactly what I was looking for. It?s clear that EE not only offers great products, but also top-tier customer service.
Thanks again, Tanya and Shel you?re a credit to the company!
July 2025 by Mrs L
My dad asked for help from the staff in here and was refused the help hes 81!!
All staff were too busy sitting around drinking their drinks and giggling the customer service in here is terrible how do these people still have jobs
June 2025 by Jagraj Gill
Very poor customer service, rude not professional. ?Manager? does not know how to
Deal with customers.
June 2025 by Petru Costandachi
Poor customer service ? supervisor didn?t care at all
I visited this EE store to change my number to a private one I bought online. The assistant tried to help but couldn?t, so he asked a supervisor for help. She responded rudely and said it wasn?t possible while I?m on a contract ? and then walked away.
Later, I went to another EE store where they were shocked to hear this.(They told me that it is possible I just need to call Customer Support which the store supervisor told me I can't do. ) I called 150 as they suggested, and the number was changed in minutes, with no issue to my contract.
The supervisor or manager the girl with glasses who greets customers at the door clearly lacked basic knowledge, professionalism, and politeness. If you need real help, go to a different EE store.
June 2025 by Dean Simpson
Poor customer service
June 2025 by Karmjot Kaur
I visited the store earlier today, to try and sort a replacement sim I have been waiting for. The lady speaking to us seemed very annoyed from the moment she spoke to us. We co operated with her as normal people would. The person I was with whispering to me about a conversation they may not wanted to share out loud and she asked in a rude way if he had problem. I was taken back and so were they. I do not appreciate the way I spoken to and the person I was with felt same. I suggest EE please see into there customer service approach. The lady in question I did not get her name however she was glasses. We felt as though we were being told off for something we had done wrong.
February 2025 by Kehinde Adewale
Nice serene atmosphere
February 2025 by HS
Store supervisor was abrupt and quiet hostile. Manners seemed to have left the building when he firmly said he didn't need anything from me. Shortly after he required my ID again.
He acted as if his dog had died and I was involved somehow.
I wouldn't go back, not even to the dogs funeral...
Bless you!
November 2024 by krystian Krystiano
very helpful staff helped us professionally they work until the last minutes try as hard as they can very good customer service
October 2024 by Saif Ullah Maken
Very poor customer service
February 2024 by Ash OCP001
I have been to this store many times. This morning it was quiet in the branch, therefore easier to see availability of products and ask questions. l attempted to purchase a fast charger that I saw online. Unfortunately it wasn't available to purchase instore. Elvira was very friendly and advised me on the pros and cons of 45w chargers and their appropriate uses. Samsung 25w chargers were readily available for delivery but a different brand (Cygnett - which l have never heard of previously) with the same 25w power rating was available for purchase at TWICE the price ?, which wasn't very appealing. Suffice to say l left the store and immediately purchased the Samsung branded one for same day dispatch and 1-3 delivery time frame. I would recommend this branch for advice but not the actual brand, namely EE, as they DO NOT reward loyalty WHATSOEVER!
February 2024 by Xala Fara
Elvira was amazing, he helped me out so much and managed to get me a better deal than I was already on, much better service and explanation rather than over the phone where they just want a sale and don?t care about personal circumstances.Thank you Elvira.
January 2024 by Darren Cox
Very helpful !!!!!
January 2024 by Joan Wallett
Brilliant. Problem sorted
