January 2024 by D Singh
Had the unfortunate experience of dealing with Ethan, who identified himself at the door, as the store manager. I had taken out a contract at the Birmingham store previously (great and seamless process) and was today looking to take out a contract for my mom. Ethan, questioned my mom on what she wanted and how much data she currently uses however when she asked to be presented with the offers they have at the moment as she wasent sure what she needed, Ethan proceeded to ask the same questions again and advised he couldn?t help unless she could provide this info. He came across rude and unapproachable, something you would never expected from a store manger.
November 2023 by Sadia .s
Rude to the customer. didn?t listen to the customer properly like what is the customer looking for . they just tried to sales their business that?s it .doesn?t care about customer needs. I never go back to that store again .
November 2023 by Honor Blake
We dont want, miss or need this store or network anymoreHave merry prolonged xmas...tariffic stuffBacon is truly a versatile element
November 2023 by Daniel Angell
Went in store as was told could return items after 14 days if faulty or not happy the way told by the manager that I'm not was very rude about it will be complaining to there head office not good customer service at all
October 2023 by Ann Wright
Not helpful at all , honestly don't know why there their
October 2023 by Nick Singh
Been EE customer for 20 years I went in store to change line as I have not been happyI was told by JAY that I have 14 days to change my mind, went back to store with in 14 days and was then Told by the manager who was also rude that I don't and it's in the small print.Not happy that I have been lied to and they all seem to avoid me when they realised they are living to customers.Avoid this store and avoid EE , three are offering better deals
October 2023 by Jay Patel
Jamie was amazing, he helped me out so much and managed to get me a better deal than I was already on, much better service and explanation rather than over the phone where they just want a sale and don?t care about personal circumstances.Thank you Jamie.
August 2023 by Jackie Jukes
Was understood, very helpful and quick.
August 2023 by Davey New
I changed my supplier From this Store , Found the Service Excellent , Manni Was brilliant Did it all for me No Trouble So Thank you !EE
May 2023 by Julie Cox
Thankyou !!!! Simran who works weekends at EE for the amazing service, she went above and beyond helping me upgrade my sim card. Very knowledgeable and went the extra mile helping me with all the problems on ny phone.
May 2023 by kannan muniandy
Best customer service!Quick and easy!
April 2023 by Oankar Birdi
Mix of useful and rude staff who clearly don't want to be at work.Pros - Jay is really helpful team member sorting out upgrades and new phone deals for us. Service with a smile and genuinely helpful without being pushy on making a sale. He took the time out with excellent customer service.Massive cons- one of the female members of staff (Simran) rudely told me not to walk in and out of the store due to there being a step counter on the store impacts targets. I was taking a couple of private phone calls outside the store. I was rudely asked to either stay in store or leave because of the counter on the door. Totally unnecessary-it's a free world but clearly not if you're in this particular EE store. You may not want to be at work, but don't reflect that in your lack of customer service and lack of work ethic whilst standing texting/being on social media on your phone! I'm seriously unhappy with the way I was spoken to and it has negated and tainted what would have been a positive experience in store.
March 2023 by Guv Samra
Staff should actually 'work' rather then sit on their phones acting busy, when clearly u see them on social media
February 2023 by Angelika Pavlovich
Bad customer service, we came with my mum and asked them to help fix our promblel instead of it they was trying to push us to buy new things such as home Internet. They so unhelpful and lazy just don't want to help at all. We just wasted our time there as they didn't help us to fix contract
February 2023 by Navjot Singh
Poor experience they i sit 30 minutes they did not assist us
