March 2024 by Lorraine Cashmore
Liz was really helpfull and got a resolution to my problem before i left the store. Thanks so much
February 2024 by Danricco Hamilton
I have been using TUI for the last 10 years to book holidays, they?re usually slightly more expensive than other booking platforms but for the whole package I found it to be worthwhile however the last holiday I booked has been by far the worst experience of booking a holiday I have ever had due to needing to make amendments. I will never use TUI again as they have been so unhelpful and difficult. Promising to make the amendments and then forgetting more than 3 times. Please avoid and book elsewhere as if there is any issues it will cost you over £1000 like it has for myself.
February 2024 by Graham Fisher
We called in to get information about the northern lights, Julie was available on that occasion and most helpful.Having booked a previous holiday there it has been my experience that the staff are extremely polite and helpful.Julie helped us through every stage of the process. She was informative professional and very pleasant.I would absolutely recommend TUI without hesitation and would personally like to say thank you to Julie, a lovely lady and a credit to her employer.We will definitely be returning in the future.
February 2024 by Hamza Nawaz
Spoken to Melissaa at the TUI Superstore in walsall great knowledge, great help and explained everything in great detail found brilliant quotes and this member of staff is very helpful, great service will be using this booking service again in the future for holidays.Going to Tunisia on this occasion, thanks !
February 2024 by Laura Dudley
We had an excellent experience with Cassie! So thoughtful and considerate, made our trip!
February 2024 by Dana Williams
Popped in today with an idea for a holiday we would like to book. Cassie listened to what we wanted and found our dream holiday.Cassie is both professional and friendly. Which is exactly what we needed.Will always insist on chatting to Cassie if she's available.
February 2024 by Jennie Daniels
I needed to get a ESTA for my cruise. Elizabeth Black was absolutely superb. She helped me to sort it out. Knew her stuff very professional. A credit to your company. Thank you Elizabeth
February 2024 by Sam Bharaj
Just finished our appointment here and me and my missus just booked our holiday. Liz was amazing help. Polite, professional and not pushy. Cold tell she's done this a million times helping customers choose the best holiday for their budget.
February 2024 by lynn gallett
Came in today saw Louise Hadley who was so lovely booked us an amazing holiday was really helpful and went through everything with us to find the perfect holiday will be using Louise again for my future holidays
February 2024 by Sophie Gallett
Booked a family holiday for July Louise Hadley looked after us and was so lovely she was a massive help after looking online for two weeks I felt deflated looking anymore she found us the perfect holiday asked us the right questions to help us find the perfect holiday will be using Louise for future holidays :)
February 2024 by Michael Thorley
We have now booked 3 holidays/flights through the Walsall TUI shop and the staff have been great. Excellent customer service. I should also add that the excellent customer service also applies to the staff throughout the holidays - well done TUI!
February 2024 by Tania Hobbs
We have booked 3 holidays with Louise who I have got to say, is absolutely amazing.You give her your wish list and Louise will not disappoint. Perfect destinations, perfect resorts, perfect customer service.I highly recommend Louise as she is a 5 ?????????? TUI Rep. Tania
February 2024 by David Hobbs
Louise is an absolute star. She listens to what you want and goes above and beyond to find the perfect destination, resort and price.We already had two holidays booked with her for this year and only popped in to finalise things when we got chatting about cruises. Louise gets so involved and passionate about helping that you get caught up in her excitement. Absolutely fabulous. Five stars for Louise.
February 2024 by Mixo
Louise was amazing! She found us the perfect holiday with a hotel that takes care of all our needs.
February 2024 by Andrew R
Went in today to look at holidays and ended up booking 2 weeks all inclusive in June with Louise who was excellent and made the booking process very simple! I?ll be back to book again soon!
