December 2023 by craig williams
Friendly and helpful staff
June 2023 by Enam
Total joke of a bank!
April 2023 by fêrbûn Zimanê
Best staff
April 2023 by Hîn Bibe
Best staff
April 2023 by Pete Judge
Terrible service, the lady at the front won't allow you to go to the counter even though the counter was completely empty, absolutely crazy, avoid this branch.
March 2023 by Roy Walker
Have Banked with them since 1976 through the lloyds/tsb era, always received excellent service, be it assistance/or the offer of sound advice
March 2023 by Christine Middleton
I've been with the tsb since 1972, I've never had any problems, staff helpful and friendly
February 2023 by Duckie Blue
Just wanted a statement printing out, said to sit and wait someone would be with me. Several minutes later said they wouldn?t be long. After 20 minutes we asked at desk if he could print me a statement out, took him two minutes. Went back and asked why I had to sit and wait for 20 minutes when they could of done it at desk in two minutes. Said as it was an enquiry I had to wait, just about apologised. There was enough staff in there to sort everyone in the correct manner.
February 2023 by Star Girl
Just wanted a statement printing out, said to sit and wait someone would be with me. Several minutes later said they wouldn?t be long. After 20 minutes we asked at desk if he could print me a statement out, took him two minutes. Went back and asked why I had to sit and wait for 20 minutes when they could of done it at desk in two minutes. Said as it was an enquiry I had to wait, just about apologised. There was enough staff in there to sort everyone in the correct manner.
November 2022 by vijay kumar
Unhelpful staff in this branch. They just ignore you standing there, no respect to customer. Bank closing time 17:00 but they close cash counter 16:30.
October 2022 by Lisa C
Rude staff, paying in machines weren?t working and rude blonde middle aged women told me to go to desk told her colleague at desk about person behind me and blanked me like I wasn?t there. Also bloke at desk didn?t apologise for wait and was quite moody but the person in front he was friendly, chatty. Poor customer service.
August 2022 by Kath Green
Less available counter services. Now have seats to wait but less staff to deal with queries!
May 2022 by Donald Baldwin
Friendly and helpful staff. Very patient and informative, did not try to rush us even though there were others waiting. Thanks for your help.
April 2022 by John Rogers
Wrote a recorded letters enclosing a section 75 credit card claim to the local bank manager that happens to be now the Walsall branch as instructed by a TSB Customer Representitive. That recorded delivered letter has been completely ignored! No response whatsoever. Now found out that the branch manager even failed to log that claim/complaint with the appropriate department on my behalf.Absolutely disgusting and inappropriate behaviour from a senior manager at a failing branch. Such a dereliction of duty requires the person to be sacked for gross misconduct. When a recorded delivery letter is delivered to an organisation that letter indicates there is serious matter that requires urgent attention. Besides, business practice dictactes that when an organisation recieves a letter that organsiation replies using the same media/method.When are these company 'zombies' going to learn how to do their jobs properly?Even when you complain you are told to go away.The reported issue remains unresolved. Why?
September 2021 by SKSKSKSK SKSKSK
Great staff spoke with Maxine today. Really patient and very informative. Keep up the good work ladies and gentlemen.
