August 2025 by James Gurk
Worst net work
August 2025 by Raj Chouhan
Worst network provider when it comes to resolving issues. For the last 18 months I am unable to login to my account. I have raised this problem with the local THREE customer service, have spoken to customer service in India and elsewhere without success. Lots of promises made and yet the problem has not been resolved. I can't terminate the contract due to the heavy financial penalties. ???
April 2025 by Hasin Sahad Chowdhury
Horrible horrible service! I went a couple months back to purchase three home broadband on a 1 month rolling contract as I needed temporary broadband as I moved houses. I asked the sales lady whether I just need to cancel my direct debit in order to cancel the broadband in which she said yes. After using it a couple months I cancelled the direct 30 days before as instructed. However, I received a more expensive bill the next month. I contacted customer service and they told me that the procedure to cancel is calling up, and cancelling the direct debit does nothing. I went back into store to ask the lady that sold it to me and she was in complete denial saying she didn?t say that and was just showing me the many pages of contracts that I signed. But the point of going into store and purchasing is that someone breaks down and explains these massive contracts to you and doesn?t misinform you of them. In the end I said I?m not paying for a bill where I didn?t use the broadband in the last month, in which she said she can?t do anything and walked off. I called customer service 10 minutes later and they wrote off the bill which she probably could?ve done as a courtesy of an unhappy customer. But it seems like all they care about in store is their commission and making the sales and have no interest in after-sales. I?d advice anyone buying to read the contracts carefully yourself or even purchase it online as there is not going to be any misinformation or miscommunications.
January 2025 by Aiub Ismail
SAVE YOUR MONEY, GO ELSEWHERE!!
BEWARE, SCAMMERS!!
0/10 experience, I got a contract and changed my mind about the contract, wanted to return it but they would not accept. Spoke to 3 on the phone and they said the store should be accepting all returns - went back and they still didn't take it after being told this. Now I have £36 extra coming out of my bank every month for no reason. Absolutely unacceptable. Save your money and go anywhere but 3!!!!!!
October 2024 by David Evans
Staff were very helpful
Been with 3 well over 30 years wouldn't change
September 2024 by Sarah Jane Harris
Brett was extremely helpful
August 2024 by Helen Pilkington
Ref: Bret Greaves
Excellent customer service! It was refreshing to deal with a young gentleman who was not only courteous but had an extensive knowledge of products and packages available. I highly recommend him.
August 2024 by lesley sheldon
Darren the Assistant Manager of Walsall?s 3 Shop was an excellent communicator and put me at ease & sorted my issue out within 1 minute whereas with the 3 Chat on Line was an absolute nightmare lasting 2 hours for a technophobe like me! Thank goodness for this shop continuing to exist on our high streets! I plan to return to get 1:1 coaching & to get an improved package. Thanks once again, you?re a star!
July 2024 by roj tareq1
thanks for hassy chimensh he is so helpfull and friendly
July 2024 by Jass Kaur
Today I visit the store , one of your staff member his name is Amritpal Singh he explain everything properly, and give good deals , help a lot thank you
May 2024 by Paul Evans
I was looking for broadband, I already have 4 sim cards with 3, good salesman went through everything and even gave me a better deal on my existing cards.
April 2024 by Matthew Corr
Staff are Not very helpful
April 2024 by nita vallasamy
Helpful staff
April 2024 by Kuldeep crawl gaming }
cheap and good
April 2024 by Reshampal Singh Mann
Sometimes we didn?t get better deals
