March 2024 by andy deaney
Good customers service. Shame about pricing notice if having vari focal glasses need to be clearer on explaining the costs are extra to the price of the frames.
February 2024 by Paul Kalaitzidis
In my complaint, I am criticizing the management of the store for the following reasons: when I ordered replacement glass for my frame on Sunday 11th February, I agreed that the frame would be kept and was told it would be ready at 13:15 today (18th-February), so I could pick it up from there. After waiting in the store for 45 minutes, I was told it wasn't ready. I will consider using this store again if they can compensate me with the payment that I have already made. The whole services is considered by me as unprofessional and unreliable business.
February 2024 by Bernadene Holden
Went for eye test great friendly staff
February 2024 by Vera Burns
Very helpful and pleasant staff
February 2024 by Mohamed Saleem Noormohamed
Clear communication great support and well coordinated delivery of the prescription glasses- excellent service
February 2024 by Wendy Talbot
Very good customer service
February 2024 by Stacey louise Morris
Feeling staff mad at me
December 2023 by Eastern Memories
Kept waiting unnecessarily for over half hour after appointment. Why give us an appointment time then make us wait. Very unprofessional. Plenty of staff but nothing much being done at all. Mostly gossiping.
November 2023 by Lyn Rogers
My experience with specsavers has always been good there more than helpful in everyway possibly and extremely understanding and polite!!!
November 2023 by Agbor Dorothy
The place is nice and welcoming. You are given good treatment and good services given to patients.
November 2023 by Amirul Hoque
the service is not good, I went for my appointment on time and had to wait ages before I was seen, the glasses are of bad quality even though I paid £283
November 2023 by Abi P
Waited over an hour for an appointment with no explanation or apology, after waiting weeks for it.
November 2023 by harls1993
Service at this branch is consistently poor.I had an app for an eye test & contact lenses health check booked and was parking when I received a call from Specsavers saying my app had been cancelled as 'they had been booked the wrong way around'.I had actually booked a day off work to attend this appointment which was completely wasted due to Specsavers miscommunication and lack of basic checks. This last minute cancellation of caused a huge waste of time, wasted journey, loss of income, wasted cost of parking, wasted annual leave and massive inconvenience.Also I recently left some glasses at Specsavers which needed the lenses changing... they were supposed to call when they were ready to collect. After a week had passed I called the branch and they said that they were in fact ready to collect, however nobody from the branch had remembered to actually call and let me know. So I was left with no glasses for over a week due to Specsavers Walsall yet again falling short of the absolute basics in customer services. Disappointed but not surprised.
November 2023 by Afiyah
Abbie at the contact lenses department helped me asap as I needed lenses - the customer services at spec savers is amazing! That why I have been a loyal customer for over ten years ! ?
November 2023 by Jennifer Beale
Specsavers offer amazing serviceThey can do an in-depth photograph of the eye and diagnose conditions excellent service, very friendly staff I would highly recommend themPolite, friendly staff, not pushy factualNo long waiting contactable by phone, which in this day and age is amazingExcellent service
