Lodging in Walsall, West Midlands

“Had many things from here from towels and cushions, bedding, curtains, cutlery, vases and paint, always guaranteed good quality may be a little bit more expensive but I guess as the saying goes you get what you pay for.”

“I cannot even give this place any stars if there was a minus option I’d opt for that but I had to otherwise I couldn’t post it. Checked into a single bed and a bunk bed bedroom for my two children and I baring in mind one of them should be in a cot. The mattresses were worse than a prison cell. Moved into a “better” room with a double and a single bed (still no cot) upon arriving in the room it stank, had not been cleaned, the toilet had pee stains, my desk was sticky, there was something off in the fridge (growing mould). I HAD TO BLEACH THE PLACE BEFORE GETTING COMFORTABLE WITH MY CHILDREN. The lift does not work, I had to bring my own hoover as the carpet is filth. Glass was broken in my room despite me telling the house keeper (JOY) who said she’d come once she finishes hoovering the corridor, I came back outside and watched as she left WITHOUT CLEANING UP THE GLASS. This is despicable as my children could have been seriously hurt. Upon asking the receptionist (KEIRA) for the managers details she was very rude, dismissive, sarcastic and obviously she refused to give me the details including the managers name or let me know when the manager will be in. I cannot stress enough how appalling this place is, is beyond dirty, people smoking weed in their rooms, outside my window is full of butts, rude staff, useless housekeepers who cannot even clean a simple bathroom and a room which takes less than 20 minutes to do. Not to mention she allowed a guest to record me but I don’t care it’s for HER OWN SAFETY!”