Twice filled out a form to get a cheque made out to our account in US Dollars converted & paid into account. Both times Lloyds Bank sent the form back with the cheque. The form was filled out on the advice of branch staff both times.
I wanted now to close the account & avoid fees which Lloyds have introduced for... read full comment
August 2025
I had an excellent experience thanks to Guste, who provided truly outstanding customer service. She was incredibly helpful, patient, and professional throughout our interaction. Guste went above and beyond to ensure everything was handled smoothly, and her friendly manner made the entire process so much easier. It’s rare... read full comment
June 2025
went in to discuss my card being blocked. Was passed on by a lady: tall, tan, dark brown hair, all was fine. then after a stressful situation, and being left on the phone to someone on my own, i went to the desk to ask what i needed to do next. the same woman was standing there and i politely said “excuse me” she looked... read full comment
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