August 2025 by Philip Clarke
Having a problem with reducing my EE sim only bill. After spending about 90mins 'txt chatting' EE, I decided to call in at the Walsall EE shop and either get it reduced, or cancel my monthly rolling contract. Sat down with a man whom I didn't get his name, but it doesn't really matter.
Not sure if his attitude is inherent, or he went to some special attitude college/training centre, but to say he didn't care and wasn't interested in helping me is an understatement!! Firstly he kept looking at his own phone, and then leaned back in his chair which is a not interested stance.
So, when I said I wanted to cancel my contract, he took my phone, dialed 150, then handed it back to me saying someone will call you and walked off!!!!! When someone did answer I was in a 20min queue! These so called shops are only interested in signing you up to unbreakable contracts. He showed no interest in discussing a cheaper contract. In the end I walked out.
In case you ask, I have 2 sim cards which are liked to one account, so I am having difficulty getting PAC numbers for them!
I used to be with Virgin and it took me 2 weeks to cancel their contract!
Why is it we can go on line, or in a shop and sign up to their services within 15mins but cannot cancel without almost going through court!!!
July 2025 by Haider Abbas
Very bad experience
July 2025 by Ivythickett COWLES
We are certainly going to get ee mobile phone networks
June 2025 by fedaur rahman
Went here the other day and I was very impressed by the staff's knowledge and patience. I'm not the best with technology but they simplified and explained everything in a way I could understand. All in all great customer service and phone deals that are good value for money!
June 2025 by Matt Wright
Ryan was so amazing at that Walsall store, brought all of our contracts over from Vodafone and sold us EE broadband, brought the whole experience of coming to retail back to life. Would deffo recommend coming here to sort out your contracts.
May 2025 by Chris Masefield
Jason is a great help, sorted me a new phone within 15mins
January 2025 by Michael Wilson
Recently went into this shop with my dad to buy my mum a phone for her birthday. We bought it on Black Friday for her birthday which wasn't until the 14th December so I kept the phone in my wardrobe until then.
We got to the 13th and we decided to put the SIM on and charge it up so she could use it straight away but it wouldn't charge.
We went to the shop on the Monday to replace it and they claimed the phone was water damaged and we had done it even though the box and bag were bone dry. My dad had an argument with the man who was a bit rude and had a poor attitude.
Eventually the manager did say that he would replace the phone but because it was Christmas and doing the right thing and said that my dad had been rude and he was close to throwing us out. The replacement phone was also in a small plastic bag in the box and has a protective film on the screen which the previous phone didn't have.
I wouldn't recommend going in there for a phone and if you do make sure to ask them to check it thoroughly that it charges up and has no pre-existing damage.
November 2024 by Clifford Havard
There's a manager there that saves you money forgot his name short hair brown hair nice guy
July 2024 by Bobz Bitz
i was told that after a month of having a sim card deal i would be able to add a ps5 to my plan i still havent been able to add it or neither have i had a call back absolutley terrible customer service so i wont be paying my sim deal anymore this is for the walsall town centre hub and the staff member that told me i would have a ps5 after a month was employee yas
July 2024 by Ion Dascalu
They are open at 9 am but it will let you in the shop after 9:15
July 2024 by Daniel Ciappi
Excellent service and competitive prices.
May 2024 by Nicola Beer
They we're really helpful with getting my phone repaired, but don't do repairs in store, so it took ten days to get my phone back.
April 2024 by abdul wahhab
It was mentioned on Google map that its open but it was close. Giving 3 stars for incorrect information
April 2024 by Oliver Lemm
The staff at EE were very professional and helpful helping me to find a suitable WiFi for my needs at a reasonable price would recommend the store and staff for helping you find what you need I have only given 4 stars as the products them selves and the way that products are billed are not made very clear upfront and feel like hidden charges also there app is not user friendly.
March 2024 by Bob Thomas
Helpful staff
