June 2023 by Zena Owen
This review is for Jack at Wslsall who took me to the counter himself as I wanted to do.a bank transfer and don't want Internet banking. He also did me a printout of the last statement. He was very helpful.However generally I am not very happy unless you just want to use the cashpoint. There seems to be a policy to keep you away from the counter. There were only 2 people on the floor and a queue of people wanting help
March 2023 by Gav Harris
Need to pay over the counter one staff on desk long que not one came over to help.3 staff by the machines help nobody.Place is a joke.
February 2023 by Martyna Z
I went there this morning to book a mortgage appointment but the guy said there is no need to book one. He has sent me to do it online or call instead. I went home and tried to do it online but website isn?t working properly. I?ve filled all the information and on the last step does not allow me to further. There is no red markings or anything saying I did something wrong, it just doesn?t allow me to complete my application. Staff at the bank isn?t helpful at all. We will try my partners bank instead because Barclays is trash now. So sorry because I?ve been customer for 11 years.
February 2023 by mindy dawes
They don't want customers do they.We wanted to open an ISA, I don't have a Barclays account, my partner does. There were 2 staff 'meeting and greeting' but we would need to either return much later that day, or the next appointment is end of February (likely when the ISA is no longer available).Oh, but as a non-customer, I could download the app. Apply through that by scanning my documents (that I had on me in branch) and then book an appointment.I'd rather have less interest and use a bank that actually wants me to be a customer. I'm sure this isn't necessarily restricted to this branch.AVOID if you can.
December 2022 by Dave Gough
Had an appointment today at 2pm waited sitting on a sofa for 15 mins no one came told the staff we were going. walked around town then went at 3 pm told someone would come to us they didnt after waiting again approached staff member to tell them we were leaving he didnt seem to care will now go to another bank
October 2022 by Katarzyna Sobocinska
Yesterday we were in the bank to set up apps for our daughter, the gentleman who served us was reluctant to do it, he was incompetent and arrogant .... Finally he said that the account was £ 15 and the daughter did not need to see it online (we open account 2 weeks ago, yesterday just recive pin). From the beginning he had a problem with us because his second question was where is our nationality from .... When my partner replied we are Poles, he was disgusted.He was racist and he let us feel it. He should not work with other people, especially in a bank where all nationalities come.
October 2022 by Im CXB
This branch is absolutely awful never any cashiers about no matter how long the queue or time of day, the only saving grace is the one cashier Georgina who is the only person with any customer service or ounce of decency by the looks of it.
September 2022 by Chanti B
This branch is absolutely awful never any cashiers about no matter how long the queue or time of day, the only saving grace is the one cashier Georgina who is the only person with any customer service or ounce of decency by the looks of it.
July 2022 by Aaron D
Not helpful customer service. Inconsistent messages and instructions between telephone banking and then the staff in store.
June 2022 by Jo Go
Terrible customer service, cant walk in to the branch without being patronised, zero privacy either
April 2022 by Michael Richardson
Complete joke, I was on hold for most of the morning trying to reach a member of staff. I finally got through to someone after being on hold for over 1 1/2 hours and was told I would have to come in person. The line was over a dozen people long and 1 person on counter. This was apparently due to the fact that no one else was available. There was at least 5 women just stood there chatting, playing on there phones and drinking coffee. These were on break or were busy doing something else according to them when I asked for help.It took over 30 minutes to get to the counter and I was then told they were closing. Useless staff all over.
March 2022 by Ajay Sandhu
Service is an absolute shambles.Waiting 20 minutes to to complete a 1 minute transaction at a machine that is meant to make things quicker and easier.You are open till 4:30pm, yet your counter services finish at 2pm. Why? Then you only have 1 counter open, which was completely understandable when restrictions were in place, but I?m sure you can make amendments now to at least get 2 open.The machine you have to deposit cash always has massive queues, why not install 1 or 2 more? You have serval other machines which hardly anyone uses, replace them? It?s the sensible option if you?re going to withdraw counter services as dramatically as you have.I never have issues at HSBC Walsall, but when I plan to go to Barclays I need to book the afternoon off.You make plenty of money from your consumer, maybe reinvest it into this branch.
December 2021 by Rob Bolton
Rotten service! Struggled with loads of coin (c.£1000) from charity fundraising, in bags as suggested. Found out they CLOSE at 2.00 p.m. (Where is this information?) All they give is opening times! Wasted journey. Local branch closed, so wasted more than an hour driving there and had to pay parking fee... for nothing. Lots of people 'standing around' in Barclays uniform... but the counter was CLOSED! I don't want a 'Greeter' to ask me why I'm coming to Barclays... I want someone to receive the cash! What an absolute farce.
November 2021 by RIZWAN Zahid
Really the worst customer service. Everytime I go in the branch to deposit cash the machine would retain the cash and then I have to wait 30-60 minutes for nothing. And always long queues
November 2021 by James Parry
My experience everytime I go in. There is a blond lady with glasses has no customer service what so ever the tone she used talking to not just me to other customers at the time was completely unacceptable if you don't like your job then do barclays a big favour and change job never been so afended as a customer in my life disrespectful that's all I can say sort it out barclays before you lose customer after customer kind regards James I understand that it can be difficult sometimes but to take your clear anger out on customer these are the people that keep you in a job inbaraced for barclays on this one extremely upset
