February 2024 by L L
Diabolical experience this afternoon, left with heart palpitations after the sheer humiliation.After 2.5 years of living in the area and considering to be my local shop, I?ve been left traumatised.I often collect parcels from here, the first question I?m usually asked is my name and the staff then retrieve my parcel from the back. Some then ask for ID and others don?t.Today?s encounter was slightly different, I explained that the parcel had just been delivered and I was immediately asked to show ID. I had a day of running around and wasn?t carrying my purse, instead I had digital copies of photo ID including passport and driving license. I was refused and told to provide a bank card? Which doesn?t actually qualify as photo ID. I explained that I come to the shop regularly and I am never usually interrogated or made to feel fraudulent.I also explained that I have seen both members of staff many times, however the one girl?s tone and attitude instantly changed towards me, where she commented ?I?ve never seen you in my life?. I tried to get reassurance off the other one but it seemed she was too frightened to agree with me, therefore said nothing.At the point where I felt I was being treated differently, I asked the girl to not speak to me in the manner that she was and I also asked for her to call her manager which she refused to do and just disappeared into the back.I have witnessed these particular members of staff being very jovial towards white male customers, however the behaviour I witnessed today was diabolical.I asked the other member of staff where she had gone, she responded with a number of rude and personal comments. Such as ?move away from me, stop following us, you?re weird, you?re annoying, you keep saying the same thing, go home?.The degrading and belittling comments were not only winding me up even more, but it had now gone past the point of wanting my parcel, but being more concerned at how I was being spoken to and treated.The girl finally came out of the back and said she had spoken to her manager which I didn?t believe as I?d heard nothing. I asked for her to speak to the manager whilst I was there but she refused and became very irate demanding for me to get out of the shop in front of other customers.I note all of the other negative reviews on here, the one in particular which states staff are rude and spend time in the shop on their phones. The statement made by the girl was that she would not speak to the manager in front of me as phones are prohibited. Which again appears to be another contradiction.I managed to obtain head office?s number to lodge a complaint on my way out, however the shouting from staff continued and the one girl laughed commenting ?look she?s shaking?.Not only do I suffer with depression, I also have mild MS where I struggle to contain tremors. Due to the fact I was so distressed and targeted, my tremors must have become more apparent. I?m disgusted and not even thinking about the parcel at this point, I?m just totally disappointed in how differently I was treated in comparison to other customers who in the same scenario would have been compromised.
February 2024 by David
Don?t bother going there to pay your bills as they won?t let you the staff are completely useless and waste of time all of them need to be sacked they are nasty to customers and stand there on there phones
January 2024 by Ben Darby
Great shop helpful staff
December 2023 by john holden
You either have someone really pleasent and helpful or someone serving you that can't be bothered and always saying that the parcel scanner isn't working. The Co-op round the corner is a different atmosphere !! More enjoyable. ( I'm nothing to do with the Co-op just a Customer of both)
June 2023 by Jane Remington
Plenty of stock, nice and clean . ( I do work in a one stop )
March 2023 by Scott E
Great staff. Nicky is cool.
December 2022 by Melissa Johnson
Used this shop as a click/collect location......but they cant be bothered to scan your delivery inwards so it shows it's not arrived on their system so you cant take it until they can be bothered to scan your parcels in.....tell you to come back the next day.
September 2021 by Birmingham Airport Manager
Great customer service from a girl called leah, always friendly and ready to help with any query , she is a great asset , thank you Leah for a great service .
July 2021 by Susan Clack
Used to love shopping here as the staff are always brilliant! Apart from myself and the member of staff no-one else wearing a mask today. Could not see any signs asking people to wear them either. Very disappointed:(
July 2021 by Chris Harrison
Fair range of products useful local shop
June 2021 by Robert Houlden
I use this shop quite frequently, they?ve got plenty of bargains on offer all the time. I?ve brought items cheaper here than at Asda or Lidl. The staff are great, it?s our local corner shop so to keep it use it.
April 2021 by Bally Kaur
I go into this shop every day its just 5mins to where I live ...I have to say mostly staff also polite .today I was served by dark haired boy with no manners or customer services .he served me before same attitude just grabbed my shopping scanned ..no hello please or thank you ...I found it shocking no manners that costs nothing ..there's plenty of other shops in area where staff greet and show friendly customer service .I would rather go there ..
February 2021 by Mickey Roberts
Great local place. They take parcels and a cash point outside. Staff are all polite
February 2021 by Leon Jeavons
Friendly staff not paid enough for what they have to put up with.
October 2018 by ronald griffiths
Start off with nice shop helpful staff and good deals. unfortunately the car park here is poor. hard to get out off gets very busy. the car park need more planning to sort this out.
