May 2025 by Norman Pate
Nice and clean nice staff
February 2025 by Jordan
Nice local shop and good prices and offers on usually. Staff is excellent. Closes early sometimes signage on the storefront needs updating.
January 2025 by Lauren Watkiss
Seeing all these bad reviews ignore them there is nothing wrong with the shop the people couldn't be nicer and yes it may small a little in the shop but have u taken in consideration the amount of people go in to that shop. I've never had any issues in the shop it's lovely and things are so easy to find
December 2024 by regina mattu
Terrible place, they are unable to release the parcel , went five times to collect my parcel every time something wrong in their scanner, the shop closes and 10 p.m. but the staff won?t give u , ur parcel at 5 p.m. Very poor service
October 2024 by Nicola Parsons
Always closed just lately
July 2024 by C. T
Nice staff, clean shop
July 2024 by REHANA
Brilliant store, friendly and helpful staff
July 2024 by Ravens Angels
For over 8 years I?ve been coming to One Stop Dudley Port on an ad-hoc basis to collect grocery products. For years the service I have received has been excellent, I?ve been invited to one stop weddings, baby showers, been supported with my volunteering work and SOO much more over the years! But today I was abruptly BANNED from site like a common criminal with no legal ban notice issued nor any police presence/involvement.
As since the start of May 2024 Mariah mainly / Sam / Scott / and others have made it their mission to make me feel uncomfortable when attending site to make purchases.
The behaviours include refusing to serve me despite being on till, ignoring my 3 year old when he speaks to staff, refusing to provide customer service despite paying for products from the One Stop Dudley Port store, making direct threats about my persons, creating drama by encouraging known criminals and alcoholics into the store to discuss my persons & not acknowledging me or my child when we are being served on the tills.
For example On 23rd May early afternoon between the 3-4PM mark i came into store after a photoshoot so I was with my personalised 22KG Raven suitcase and my shades. I believe this ?look? must have upset Mariah and caused her to turn to a white middle aged member of staff ?I just wanna punch her in da face? which lead to her colleague laughing, Mariah walking away from the till to focus on ?other store duties? and me leaving the store thinking ?why is she being like this?!.
Today at around 11am I attended store in mental distress to purchase a can of coke. Upon arrival Sam (the stores manager) has advised that I am banned from site due to Mariah crying? which is simply unacceptable, unjustified and not something that I will stand for.
As someone who suffers with mental health I am deeply saddened by the behaviour of the staff and their knowledge of my protected characteristics makes me feel much that this is coming from such a highly respected organisation that is regarded for their community compassion. Therefore I find the actions to be completely discriminatory and unacceptable.
As a community figure with ties to various departments I vow to take this matter as far as it can go because the way I spoken to by Sam today was unjustified, the way Mariah is encouraged to behave is also unacceptable and I will be contacting One Stop head office, trading standards and any other relevant department. I understand one stop Dudley port want to bully me away from site but I won?t be inconvenienced for one woman?s pleasure.
December 2023 by AlexTheDog27 :D
Its clean and staff are polite but it smells funny in there like spoiled milk. It's very cold and overpriced too. Not great but its fine if you urgently need something.
December 2023 by Sam Gibson
Its clean and staff are polite but it smells funny in there like spoiled milk. It's very cold and overpriced too. Not great but its fine if you urgently need something.
November 2023 by RAFI
Worst staf ever i see i don't know his name Yong man never take parcel from evri always have problem to big to have to small no have ticket or just ignore say no taking today whit out any reason, so i gone find meneger number and i will complain
July 2023 by Matthew Griffiths
Brilliant and lovely friendly staff. Good to see that it's now open till 10pm the time stated. Especially on a Sunday ??
April 2023 by Scott E
Staff are great, underpaid but great. It's a shame they change so often.
February 2023 by Caroline D
What?s the point of stating you close at 10pm, written on the shop and everything if you?re going to shut early??
December 2022 by Dawid Turo
Shop closes 15 mins before stated.
