March 2024 by Saffron Sheridan
I visited the Sutton park Kia dealership on the 18/03/2024. Whilst there, I test drove a Kia sportage and decided I wanted to purchase this car. I spoke with the sales person and explained that I would only be able to purchase this vehicle if they could agree to a part exchange at a particular price. He agreed to this exact price having spoken to his manager (Shaun) and asking me multiple questions about my vehicle which was with me at the time. We signed a document and I paid the £99 reservation fee to confirm this. The agreement was that I would come back with my partner so that he could see the car and we could agree on a collection date. There was never once any indication that they wanted to inspect my car prior to this, even though they knew it was with me at that time. I returned to the dealership late afternoon of the same day with my partner and our two children which was chaotic in itself to say the least. The sales person then said he needs to inspect my car which made sense since they were taking it as a part exchange. He then explains that they are offering me less for my car than originally agreed. I understand why these procedures would be in place in these circumstances but I am appalled that they did not save both me and my family time and the hassle by doing this when I was at the dealership by myself earlier that day. I hope that in future their communication with their customers is a lot clearer to save both them and their customers time.
March 2024 by peter waterhouse
I found This dealership very helpful in my choice of car, especially Leona who was highly efficient and helpful to us, I am very pleased with the car.
March 2024 by Rob Farquharson
Took a Sportage HEV for a test drive with Jamie.. excellent service, he was very knowledgeable and answered all of my questions!!
March 2024 by Harriett Deakin
I brought a car in June 2023 however Arran sold a car that should never have been sold with tyres that were illegal as per pre inspection instruction they needed repair. After having g fault on my car and returning the car they told me I needed new tyres after owning the car for 7 months which I was confused it as few miles done. I asked for the prior inspection to me getting the car and there was a few issues that Stourbridge said needed repair but because the car was transferred to Sutton these problems were disregard as they past it on the mot even though tyres were cracked and persisted. Thank you start and Gemma sorting the problem but they should have been sorted prior to me buying the car and me not having to pay for something that should already have been done!
March 2024 by Jeff Whitbrook
Brilliant service helpful and Friendly
March 2024 by Stephanie Southall
Thank you Leona for finding me a bigger car - got exactly what i wanted! Never go anywhere else for my cars, would definitely recommend!
March 2024 by Grip Whitehouse
Great service given to us here from Ben.After contacting Kia Sutton & telling Ben what type of car we needed & what our budget was, he found us the most amazing car! Which I am over the moon with. He dealt with our part ex and arranged our finance package. We will definitely be returning in the future..thanks Ben!
March 2024 by Daniel Monney
Very happy with kia Sutton Coldfield especially Aaron Patel who helped me with my trade in and new car. Will return in the future and recommend.
March 2024 by Charlotte Cook
Great service from start to finish. Everything was handled quickly and efficiently. Thank you Ben for providing us with a fantastic car. Will definitely return in the future.
March 2024 by Hasmuk Patel
The advice and professional assistance provided by Aaron Patel was excellent throughout the process of ordering a suitable car, quotations and arranging the delivery of the car
March 2024 by Alan Criddle
The wife and I called in the garage by chance to look for a newer car we found one sportage eco and we meat Ben owe showed us the car. He was very experienced and helpful so I brought the car and Ben sorted out my tax and changed my number plates over and dashcam before I collected the car ?. Thank you Ben for all your help.
March 2024 by Darrin Watson
Very professional and free drinks while waiting for service
March 2024 by Lauren Hawkins
Aaron sold me a car February 2024. He was informative, friendly and approachable. Any questions I had were answered swiftly! Thank you Aaron
March 2024 by Abi Geoghan
Great service! I dealt with Aaron who sorted everything for me and kept me up to date throughout the process. Aaron was considerate of my shift patterns when communicating with myself which gave the whole process that personal touch. Aaron even double booked himself to make sure my car was ready to go at a time that suited me. Leona did the handover, she took her time to explained things and made sure I didn?t have any questions. Even moved my car to a more comfortable place to drive off the forecourt, being my first time driving. Could be more grateful. Thank you guys!
March 2024 by Rob Cockayne
Can not rate the service i received from this garage high enough and Aaron is a great asset to the company
