October 2023 by Jaswant Virk
Attended the optician to pick up my glasses yesterday. Had a slight issue with my left eye. All the staff were very helpful. They managed to get me an appointment within half an hour. Eleanor , who saw me, was so helpful and thorough, explained everything to me and left me feeling reassured and really provided excellent advice and service. Thank you so much. Highly recommend this branch in particular ?
October 2023 by Jo Chalk
Worst customer service ever ! I will be changing providers asap. They have been charging me £30 a month instead of £22. I trued an upgrade 2 months ago and I didn't like the lens so I went into store and asked for my old lenses to be restored. I have again been charged for £33. Tried calling their Contact lens dept and ended up in Nottingham and was cut off 4 times. The staff need serious training. I will never use this company again. Apauling service after nearly 20 years of custom and I've never missed one payment.
October 2023 by Lita Kirwan
This is a great opticians and I recommend anyone who needs a specialist eye test and great glasses to attend Specsavers Mere Green. Precious the Manager, welcomes you, organises everyone and is great at choosing glasses! I had the best eye test in years by Gabriel, Optician and I now have clear vision. Jemma dispensed contact lenses for me, she is calm, kind and professional. All of the assistants who dealt with me were friendly and know what they are doing. I'm really happy with their service.
October 2023 by Joy Yabuwat
Two weeks and still no word about my glasses,Two weeks of only seeing blurry images/faces and all I get for them is "we'll call you when it's ready" WHEN?? next week,next month,next year WHEN??
August 2023 by D P (Lillypac)
Went in with my mother to have a routine eye test. Transpired she needed cataract surgery through extended tests. I give 5 Stars on diagnostic equipment used but I take 3 off because we were advised the NHS had over a year on the wait list and were better going private for surgery and hence paying thousands for treatment. Having explored both private and NHS services, turns out the wait list is not long at all with the NHS. Misdirected for financial gain.
August 2023 by Dipak Patel
Went in with my mother to have a routine eye test. Transpired she needed cataract surgery through extended tests. I give 5 Stars on diagnostic equipment used but I take 3 off because we were advised the NHS had over a year on the wait list and were better going private for surgery and hence paying thousands for treatment. Having explored both private and NHS services, turns out the wait list is not long at all with the NHS. Misdirected for financial gain.
August 2023 by Fred Allen
Friendly, knowledgeable staff. Very efficient & courteous. Good ambience & surroundings. Great quality products along with vast choice.Looking forward to a hearing test soon.
August 2023 by Thomas H
I had my second ever eye test here on the 20th of July. I had been having trouble focusing on anything greater than short distances.The staff are excellent, very friendly and authentic group of people that I met. I have learnt so much about my eyes and the service was worth every penny. I definitely will not leave my eyes unchecked for so long again.I had the difficulty with my sight on Wednesday the 19th, booked online later that day for the following day the 20th. I was dealt with quickly but thoroughly and I can?t fault anything about the experience.
August 2023 by Sophie Davies
The general store everyone was lovely however the lady doing my eye test was very dismissive and I don?t think my left eye was tested properly so will be going elsewhere to check that
June 2023 by 71bernieboy
Excellent. Staff are absolutely fantastic, nothing seems to be too much trouble for them. Now go out my way to travel to this optician as there are just so good. Precious?s customer service is exceptional. Really highly recommended.
June 2023 by Nas Dee
Really helpful staff that go above and beyond for their customers.
May 2023 by Gary Cockerill
Had eye test quick and easy no waiting
May 2023 by Zoe Westwood
I'd like to say a massive thankyou to precious today for been supportive I got home safely ?
April 2023 by Sara Cockerill
I went today to have hearing aids, both members of staff were so friendly ,they couldn't do enough, I'm really pleased with the service,thank you both
January 2023 by Paul Neachell
Great shop made special by Katie. Always smiley and helpful. Thank you
