March 2024 by Sheila Barker
Very helpful caring atmosphere very professional
February 2024 by Penny Durham
If you're looking for excellent hearing care, I would highly recommend Sophie, the audiologist at the Sutton Coldfield branch. New to hearing aids, Sophie has given me very pertinent and useful advice. Passionate about her work, she is keen to help her clients and is empathetic when they find adjusting to hearing aids difficult.
April 2023 by Althia Anson-Barnett
Scrivens is always a 5 stars for me.I get treated well by everyone in any store I used.
September 2022 by Anna T.
Visited with my sister for an eye test and glasses. The optician was very thorough and gave clear advice. The slightly unpleasant part of our visit was when choosing the frames - the staff were a bit pushy and focused on budget rather than listening to the customer who had specific style preferences. Thankfully we ended on a very positive note with help from the Manager, Dan, who is a very calming and patient. He took time to explain everything and was very friendly. Staff might benefit from giving the customer some space to consider options and have a think.
July 2022 by Sharon Smith
I definitely would not recommend the hearing service they provide, in all fairness they don't even deserve the 1 star, long story short, my mam got new hearing aids that they recommended she got the lifetime guarantee, she had to put one in to be fixed, was told it was probably a manufacturing fault, she was charged £100 for them to be fixed, even though they said it was a manufacturing fault, also charged £10 postage, we live in Sutton, they only got sent to the QE, the money was out of my parents account a the hearing aid back, isay after, this was at the end of May, to this day we've still not got the hearing aid back, my parents are ringing the shop being told that they'll look into it and they will ring my parents back which they never do, absolutely shocking customer service
July 2022 by Wayne Birtwistle
Great friendly service.
June 2022 by Lilian Hagans
Excellent service nice staff very professional
March 2022 by raj sanghera
The Asian lady was very friendly and polite.
March 2022 by Prabha Patel
Enquired about a spectacle frame
December 2021 by Anna Topakas
Visited with my sister for an eye test and glasses. The optician was very thorough and gave clear advice. The slightly unpleasant part of our visit was when choosing the frames - the staff were a bit pushy and focused on budget rather than listening to the customer who had specific style preferences. Thankfully we ended on a very positive note with help from the Manager, Dan, who is a very calming and patient. He took time to explain everything and was very friendly. Staff might benefit from giving the customer some space to consider options and have a think.
December 2021 by Steve
Good store with good people, just took longer than they said to get my Glasses.
December 2021 by Martyn Jones
Very helpful staff
April 2021 by Chris Homer
Efficient service. Thank you
