September 2023 by paul brown
The business hours have been reduced, so we have the same amount of customers trying to bank with fewer hours. Some of the enquiries take longer than 5 minutes and there's only 2 tills to manage this.In fairness, the staff do ask customers in the queue when they get chance.Need more than two tills
July 2023 by Cynthia Mitten
Bridget in Sutton Coldfield branch was very rude, rolling her eyes and tutting while dealing with my enquiry. She was very unprofessional.
April 2023 by Marcin G
Time to change the bank. Open until 3pm (joke). A long queue but one counter open. Absolutely joke.
February 2023 by Deborah Parkes
Santander is closing many branches so many of us are going to Sutton so ques will be bigger, staff are doing their best and they do it well ? a bit of praise or a thank you goes a long way (well done)?
December 2022 by Roses Roses
Very very very very slow service!!! No apologie for waiting 20min or more in the queue when your next and you've got 5 others waiting behind you! Joke! Very bad branch to go into. And staff need to stop the chatting for 15min or more and serve your customers!! Ridiculous.
November 2022 by Steve Carter
Popped in on a Saturday morning hoping to get some advice on an ISA. I was greeted by a friendly member of staff who helped me, and gave me some other advice on my finances. Very pleased, top marks Santander Sutton Coldfield.
August 2022 by Michael Smith
The world moves forward and Santander moves backwards. The staff don?t even work school hours . 09.30 - 15.00 . They certainly don?t give value for money in todays age . I hope someone takes them over and realises that those who work don?t finish work before 3.00pm weekdays . They really are an embarrassment in todays world . Michael Smith , Sutton Coldfield
August 2022 by Gary Webber
Be careful while using the outside and inside cash points, there are crooks waiting to rob you.
August 2022 by jenny oconnor
I can?t lie. I wish that it was a bit closer. But it?s always friendly and uncomplicated to use. Thank you. Keep it up.
July 2022 by Paige Cox
After having a nightmare with Santander over the phone and getting no answers regarding an issue I was having with an International payment, I popped into the Sutton branch.. Caroline helped me and was amazing! We couldn't get the query resolved there and then due to waiting for information off the beneficiary's bank; However she personally called me the next day to let me know of an update on the account and now it has thankfully been resolved. It's a shame the customer service is so poor over the phone and you are holding for hours. Thanks again for your help Caroline :)
June 2022 by Chris Weedon
Very good
May 2022 by Pritpal Singh
Always a queue for cash counter, 4 people asking if they can help but only 1 serving at cash counter causing the queue! Bad management ! Everytime as well !!
April 2022 by Jon Hill
Gorgeous member of staff dealt with me very professionally getting my new card and online banking going and made the whole experience worth going again.
April 2022 by Gerard Gaffney
Web site says open till 4pm on Saturday, they close at 1pm. Disappointing- review website & change hours.
July 2021 by Henry Wedge
Why cant we call the Santander office in Sutton Coldfield direct instead ofgoing thru a call center who refuses to put you thru a branch you bank at??.
