July 2025 by Grant no
Depressing staff member & unhelpful.
January 2025 by R B
Great experience in store yesterday the 2 young weekend staff males , were very polite helpful and managed to find my item in the stockroom with no hesitancy. Thankyou! A great asset to the store.
November 2024 by Tina Rosie
Visited on 5th Oct Saturday at Gracechurch shop, three female shop assistants were standing by the till chatting and refusing to help us with online order return, one of them was saying they can only do return for items bought in store, they can?t do online orders return which I don?t understand since on river island website clearly stated online orders can be returned in store. While refusing us to return they were looking at each other half laughing just appeared so unprofessional? Avoid at all cost, that shopping centre is very low traffic and half of the shops were shutdown. Even though we were the only customers in this shop but they were still unwilling to help and can?t wait to get back to their chitchat at work is just too ridiculous!
UPDATE: I have reported my horrible experience to twitter (X) river island complains team, at first they replied they will do an internal investigation and two weeks I heard nothing from them but two weeks later they came to me deeply apologise the experience I had in Sutton store and said this should not be the level of customer service they want to deliver. They offered me a £30 gift card to shop as an apology and said will do further internal investigation. So please everyone if you ever experience any issues causing by those jobworth people don?t just let them make your life difficult. BTW I probably didn?t mention I?m Asian and not from this small town originally so it might also because of the staff serving me is racist!
October 2024 by Solaiman Marrakchi
Excellent quality and good service by staff
February 2024 by Freddie
Floor staff were great and made my return very easy - offered me alternatives whilst we were trying to make it work and then we got it sorted. Refund arrived quickly (2 days wait)
October 2023 by Arnold Santos
Great staff
May 2023 by peter flack
Girlfriend loved this place. Good selection of clothes.
April 2023 by Nicola Watson
Just love this store. All the sales team are super friendly, helpful and kind. Makes me choose them over other outlets .. I?m older and they give great advice and never blank you as some staff in other companies do ? A big shout for them . They?re great
April 2022 by P J
Was served by a doppy blonde girl with no customer service skills. Before leaving she just threw my change at me. You need people with brains instead of looks!!!!!!
March 2022 by derik ali
Very good Costomer service. The staff very friendly.
December 2021 by deborah green
Lovely set out of clothes Lovely and clean the one thing I have to say the prices of clothing have shot up some items not worth the money
September 2021 by brenda matthews
I find it very friendly Staff and nice cloths Smart shop.
August 2021 by Andy Morgan
Only one staff member on when we went to men's clothes had to wait along time to get served .
July 2021 by Lucy Cross
Amazing styles
June 2021 by L G
It's ok. Skinny is too skinny though.
