March 2024 by Az Ismail
Worst hotel i?ve ever stayed at.Never mentioned that breakfast finishes at 9.30 which should ideally be made clear upon arrival when the receptionist told me i needed to book a table.Toilet roll was not filled up..luckily i keep spare toilet roll in my suitcase as i have noticed that a few run down hotels don?t seem to stock up fully for a new customer.Car park was riddled with potholes, so be careful if you come when it?s dark. Absolute nightmare to find the hotel as it?s around the back of a restaurant and not enough signs to guide you.Last but not least, asked for a printed invoice for my stay (company requires a printed invoice to claim back vat) only to be told that if she was to print anything it would only show my room number. Apparently have to wait until 12pm for some strange reason. Never have i had issues with a printed receipt at any Premier Inns before.I stay in Premier Inn hotels daily as i work up and down the country..but i?ll be sure to avoid this one in the future.
March 2024 by Alfred G
Good value for money & located
February 2024 by Ava Sheppard
Alright. Nice staff, but rooms werent ovearly plesant , nice stop though for goibg
February 2024 by Linda Aylmer
Got what we paid for cheap and cheerful, great location, small tesco express beside it, and a garage, lots of parking brilliant breakfast for £10
February 2024 by Jamie Lavery
Worst Premier Inn I have stayed at rooms worn and looked like they needed a repaint the bathrooms had mold on the ceiling, we thn headed to the attached restaurant and whilst we where waiting to order our food a fight started in the bar area I have never seen this in any family focused
February 2024 by John Milton
Floorboard noise is incredible noisy.
February 2024 by k. kayaalp
Rooms had everything inside ( tea, kettles etc.). I couldn't find room enough clean unfortunately. Staff was kind and helpful. They had free parking front of hotel. If you are willing to visit city centre it can be a bit far (30 minute)
January 2024 by David Nix
Awful... Truly awful.I moved to Sutton Coldfield in mid last year and for my wedding I booked rooms for relatives as it was very close to me. Never again!... and the whole place needs a thorough overhaul from top to bottom.I work for a major transport provider and have spent over 24 years in customer service and I will use this place as a perfect example of how not to treat customers... Yes, that word... CUSTOMERS.Staff were badly trained. Every time ai drive past there are multiple staff taking smoke breaks and rarely is there anyone on reception... And when they are there often refer you to the website to resolve issues they should be able to deal with.I have sent a recent complaint to the company itself about an issue my parents suffered during a paid for breakfast that I simply don't have time or energy to mention here... But nevertheless it has left a lasting scar on them and me that will take some time to heal.Sadly, I also used to enjoy drinking in the White Horse which the chain uses for hospitality, but I will not be using again for the foreseeable future due to the above.Premier Inn - remember you need customers to succeed. They are the reason you exist and they are prepared to put up with a lot... But you can go too far.
January 2024 by Grant Meek
It?s a premier inn, it is what it is.Rooms: They have themNearby activities: Petrol station, knock door runSafety: Depends on how much of a liability you areWalkability: Depends on how well your legs workFood & drinks: YesNoteworthy details: Absolutely nothing
December 2023 by Steve Irwin
I would give 5* if it wasn't for 2 things. 1. The shower. It's a great shower if you want to wash everything, i.e... hair and body, but if you only want to wash your body, then the shower head is not adjustable, nor is there a shower cap. 2. Every time every room I've stayed in, there is a flickering light in the bathroom. That said, i would thoroughly recommend this hotel to anyone.Rooms: Great size,clean and warm.
December 2023 by Jody Shuttlewood
It's a pretty basic premier inn. The heating in the room was old so it was either freezing when off or too hot when on, so not a great night sleep. Staff were all friendly and accommodating though. Poached eggs at breakfast cooked perfectly.
November 2023 by Mandy Maugham
Very old building, floorboards squeak, and room above kept us awakeFood was terrible, pre paid breakfast hard as rock possibly microwaved. Food in the evening disappointing just deep-fried tasteless
November 2023 by David Leitch
A few things that made this visit 2 stars.1. Fire Alarm going off at 5.30am2. Shower pressure pulsating, so cold then scalding hot.3. Adjoining restaurant is not good.I'm a vegetarian so I set my expectations low. But for a Grill you'd expect to get the basics right such as chips and onion rings.The chips looked like they were cooked 2 days ago, stale, grey and dry. Not hot. The onion rings were hot, but like they had been cooked in a microwave as they were soft. Not crispy at all. I ordered a veggie flat bread and it just wasn't what I'd call a full meal. There wasn't much veg and it didn't feel fresh. Topped off with lashings of peri sauce to make up for lack of flavour I assume.There are home made signs everywhere instructing customers what they can and can't do. You can't take food or drink back to the room and most the tables in the restaurant were reserved. The vending machine was well stocked but half the options had a fault. I ended up going to Tesco next door for some snacks to make up for a rubbish meal.The room itself is OK. Better than some premier inns I've been to recently.
October 2023 by D Phillips
Sadly to say, this was the worst Premier Inn / hotel we have stayed at. Rooms could do with a new paint and it appeared that the room wasn?t even cleaned, just new bedding and towels put out. We asked the reception team to come and hoover the room and also the leftover toe nails left on the floor, which they did. It was also some facialHair left on the bathroom door where someone had a shave. They did ask us if we wanted a new room first but we declined, having already unpacked everything. The room facing the road can be loud so ask for a room next to the car park. Also it wasn?t all you can eat breakfast, this was served when ordered to the table with basic coffee. Really disappointed, so I have made a formal complaint to head office.
October 2023 by Sharon Waite-Roberts
Stayed this weekend..30th September and 1st OctoberCannot praise Hayley and Kathy on the staff who were amazing and went beyond the call of duty...both incredibly helpful kind and just lovelyYou have 2 great staff numbers who were super representatives for your company!!!Sharon Roberts and Yvonne Mollon
