March 2024 by Nigel Venus
The staff here are useless, lazy and incompetent. They are happy to have four people visible in the branch with only one of then actually serving at a time when there's a queue of 12 people and more joining it, whilst make out they have more important things to attend to other than the people paying their wages. On one occasion when challenged the supervisor shrugged her shoulders and just walked back to sit behind a computer in a side office. It's a disgrace but I doubt it'll be sorted anytime soon with the attitude of the people work there, it's been the same for years. It's as if the women here derive some sort of puerile pleasure from winding their customers up.
August 2023 by Gilbert Lee
Very nice staff. Polite and helpful. I move to the UK and the lady helps me in handling the document that needed to send to DVLA and making sure anything required is not missing. Thanks a lot.
December 2022 by Alan Robinson
Wanted a passport photo told us we needed an appointment and couldn?t book it until next year, really!! glad they can afford to turn customers away
June 2022 by A P
Lady at till 6 was very polite and helped with my road tax refund query. Had to return to get a stamp and the girl on till 4 was very rude. Didn't say please or thanks when handing over my change. Didn't even acknowledge me as a customer. This was on Friday afternoon at approx 12pm
August 2021 by Carpe diem
What lovely ladies that looked after me today so easy to renew your passport. No forms to fill. No hassle.It was a please to be served by Maureen especially. Made the whole process so easy. And with a smile. Great service. I wanted to do online feedback. But it would not allow me. I've sent email saying feedback web page in error. Shame as I wanted to give Maureen 10 out if 10 feedback
September 2020 by Helen Cohen-Dunkley
I have always found the staff helpful and friendly, particularly when renewing my passport last year. They checked my old passport, took an appropriate photo and checked the application form. Most unusually for passport renewals, my new passport arrived in the post 4 working days later. Uncertainty surrounding Brexit may have been a factor but I was grateful all the same.
September 2020 by Kieran Rennie
Very much hit and miss.Would say at least once every 3 visits there's some kind of problem with a package and always seems to be the same member of staff that find the problemsIf it was a real problem I could understand but if a parcel is half a gram over weight it can cost a fortune, to re label etc. Or realistically no issue comes from just popping it into the postbox to avoid all the drama and palava
September 2020 by Nina Hamilton
I asked for a postcode at Sutton Coldfield Post Office, but the staff member said she could not find it at Woodford Green in Essex. When I got home and searched on line I found it straightaway! Annoying as I could have posted my card there instead of waiting until tomorrow.
September 2020 by laura bennett
Long queues....several staff there, however, they always seem busy behind counter too busy to serve customers.Most staff seem very unhappy in their work.....I won?t be returning.A real shame.
August 2018 by Jon C
Refused to give change, they charge if you want a note changed into coins!
March 2018 by Michael McLean
The 2 members of staff that I met were very polite.
April 2017 by Rumbie Ruexy
Good but often a long que
