December 2023 by Steve Jones
I have had an account here for a few years now and have watched the customer service go downhill for the last three years or so. The main theme in there seems to be go away and use the machines. I now find that they are bragging that they are not closing this branch down. Go ahead and shut it I say! just leave the machine outside the branch working. I get better service from that machine than from any of the staff.
July 2023 by Laura Hughes
Reading the response to Kal Louise review, below!Terrible - ?encourage and educate customers on how you can manage your account without needing to use the over-the-counter service?Maybe people can?t take out hundreds from the ATM, like me! I?m only allowed £300 per day, so increase that and we will!!Cheek ?
July 2023 by Kal Louise
Not the most politest of staff. Went in the branch yesterday to withdraw funds. I went to the desk. The lady said I can use the machine, I said to her that sadly I can only take out a certain amount at the machine and it also doesn?t let me take out change. It was only then she asked how much I wanted.Teach your staff to know what they are going on about first before guessing. Very lazy nowadays and don?t want to do anything!Not impressed.
December 2022 by MOS
I had to go to this branch as my Erdington branch is permanently closed. Very frustrating to see that deposit option was not working in ATM outside bank. it is a must as probably only reason these days for people to come to bank is deposit otherwise everything else is online.
October 2022 by Amanda Green
This store doesn't always have many staff but recently seems to have turned things around with very polite helpful staff on hand your doing a great job
August 2022 by Pete Sharpe
First time in this Nationwide branch. Easy to find at the end of The Parade. Needed to draw out a load of cash. Half 10 on a Saturday morning and hardly a queue. Dealt with efficiently and politely by Helen, at the counter.
July 2021 by Alan Jones
Had a telephone appointment today 20/8/20 with Stacey fielding got to say she was very professional through out the appointment explaining everythink in great deal even after making my choice of which account was best and having difficulty in signing forms online she said if I was still having trouble with it after the other appointments she had this afternoon she would phone me back and true to her word she did and she talked me through it step by step and got it sorted Stacey is a true credit to your bank
July 2021 by SB 22
I like nationwide never had issues with them but went into this Sutton branch and was gobsmacked by the service here it was like the blind leading the blind here won't be going there again .very unhelpful
January 2019 by Nathalie Athens
The lady who works on reception today saved my life. When a cash machine swallowed my card. I can't thank you enough .
July 2018 by Aaron
Friendly staff and is a nice bank. Bit annoying when trying to enter and loads of people getting buses and moving around and bumping into you.
July 2018 by Barbara Çhiles
Absolute first class professional service.
July 2018 by Donna Saskia Curran
Nice bank with friendly staff
May 2018 by Barbara Ã?hiles
Absolute first class professional service.
April 2018 by Natty Nat
The lady who works on reception today saved my life. When a cash machine swallowed my card. I can't thank you enough .
September 2017 by AJ
Friendly staff and is a nice bank. Bit annoying when trying to enter and loads of people getting buses and moving around and bumping into you.
