January 2025 by Lauren Ciesielski
We stayed here on Saturday night, the staff on reception were very welcoming and lovely - we got to the room and it was lovely, the staff always worked hard you could just turn up to any part of the hotel and all staff was doing there jobs, there was no messing about just pure hard working team which you don?t see often. They had the burns night which sounded amazing at the other end of the hotel. The pool and spa was lovely only thing is when it?s just you don?t really get to go in the hot tub which I?d say fits around 5 people max. The steamer and sauna room was full the whole hour we had in the pool. We had an issue with the room to start with it soon got sorted, and dealt with and we was happy with the result, The breakfast was lovely, plenty of choice and food. Thank you for a nice weekend! :)
January 2025 by Justyna Dawida
Instead of a spa stay we opted for a room with jacuzzi and room service instead of dinner in the restaurant. It was a very good decision! The room (188) was beautiful, clean, cosy and warm. Room service very efficient, delicious food. We had a truly relaxing, romantic stay.
January 2025 by Katharine Wooldridge
Great NYE venue. Nice room and staff. The party was great with bagpiper, glass of bubbles on arrival and at midnight. Good live band and DJ (would have preferred some different music but it got everyone on the dance floor). The food was excellent, though a pre-order would have been nice. The spa was lovely. Great way to start the New year.
January 2025 by Nadine
I am in hell. It?s almost 1 am here and for the second night in a row I am calling Reception to complain about noise. Doors banging over and over and over, party guests going to bed late, loud shouting, loud sex, last night a group of boys jumping around their bedroom at 2 am. This hotel caters for many functions - meaning lots of noise post midnight. With 2 young children trying to sleep, this is truly hell on earth!! NOT a family hotel. Don?t come here expecting a quiet night?s sleep! I begged to be moved 2 nights ago and it was refused. Not very understanding or accommodating for families : (
Rooms: Dated and needs a lot of work. Shower leaking, carpets dirty, bath is damaged.
January 2025 by Neil Smith
We took my Mother for afternoon tea as it would have been her 60th Wedding anniversary. We had requested a window seat which we didn't get even though the room was only a third full. We had to change a chair as it was covered in food as was the carpet.
The food arrived and I was a little shocked how plain it was. I have never had afternoon tea before but I did expect it to be a little more fancy. The sandwiches were basic we had no salad garnish,the rare roast beef was on day old plain white bread. There was very little horseradish, dill and watercress on the other sandwiches. The quiche was an Iceland special and so were the "homemade cakes". The only saving grace was the decor of the lovely room but it was cold. This wasn't a special afternoon for my Mom.
I certainly wouldn't dream of recommending Moore Hall for afternoon tea.
January 2025 by Joanne Parkes
Came for cream tea. Sat down at the table and was asked by the waiter what tea we would like to order without being given a menu beforehand. Once the tea came we waited 10 minutes for cutlery, milk and sugar (this was of course me getting up and asking for it)
The food came and we were given Afternoon Tea instead of the Cream Tea which we requested.
You can?t get anything from the waiters without getting up and physically asking for it.
The gluten free and regular scones came cold and were mediocre. Not asked once whether the food was ok or if we would like any refills.
Bare in mind only 4 tables were occupied with people - this is very disappointing as I expected better service considering this is a 4 star establishment.
January 2025 by Graham Thwaites
Attended the New years Eve dinner with friends and stayed on for New Years day also. Fantastic night, excellent food, cracking live band and disco to welcome in the New Year. All the staff we met were excellent despite being very busy and helped make the stay very positive. Well done in particular to Amy, Jake and Sophie who looked after us on New Years Day. Spa is fine and very good breakfasts. Only criticism would be the standard rooms are very basic, dated (no fridge, no air con, so quite warm), hard pillows and definitely in need of modernisation). The old fashioned bar is a very amenable setting to have a drink.
December 2024 by Tracey Carass
Hotel is lovely and room was great, had a disabled room with plenty of space to get about. Service from staff was fantastic. The only thing that let it down was the food, we attend Christmas function, the evening meal was soup that looked like cold dish water and was cold, main well looked like beef but hardly anyone was eating best thing was dessert. Morning breakfast was terrible and again the food was cold so ended up having yoghurt and toast. So on the whole if you don't want to eat its fine
December 2024 by B N
The spa day I had was good, I went on a Thursday when it was quiet. Lunch was a good portion aswell.
December 2024 by Maria Kebaili
Just wanted to warn anyone not to leave anything hanging up in the changing rooms.I have been a member for over a year and yesterday i came to use the gym and pool and had my coat pinched.The coat was hanging up in the changing rooms you know who you are so i hope you can sleep at night knowing you have done this...so low
December 2024 by Shahnaz Zahedi
It was my 3rd time staying in this hotel, it?s beautiful building surrounding gorgeous views..love the architecture of the building. Rooms are nice but the mattress are old and lumpy so hard to sleep on, for this lovely place so disappointing to have such a horrible mattress to sleep on. The staff are nice but an older lady on the desk didn?t even wanted to bother herself for booking for Xmas day, saying they don?t have check out.. but a nice gentleman said it?s possible to do so since you could book the Xmas day on line? well was a turn off and decided not to stay longer than I have booked?
December 2024 by Don Steel
We went for the Sunday buffet lunch today to celebrate the birthday of a friend. The Sunday lunch was excellent and plenty of it. a choice of starter, including soup, pate and a cold bar, a main course carver with generous helpings and plenty of trimmings and hot and cold desserts. Exceptional value and really lovely service from the young team on duty. I've only been here before for afternoon tea (marvellous) and will be back for lunch. Very reasonably priced and a beautiful hotel. Highly recommended
December 2024 by David Reason
Great service from attentive staff.
December 2024 by Ashley Jones
Such a gem of a place being from Birmingham it didn't even feel like Birmingham. A home away from home with beautiful surroundings and service.
December 2024 by Lucy Hutchinson
Had a lovely meal in the Oak room, with friends,?had great service and food was fabulous,
Also loved the Christmas decorations they looked so beautiful
