October 2023 by margaret hannon
Impossible to speak to a Human or get answers on Q&A. Impossible to reach anyone Email. Impossible also what has happened to Banking all I want is an appointment at the Sutton Coldfield Branch
October 2023 by Josh
Fantastic service today from Anne. Really friendly and professional dealing with a complex transfer. Most high street banks treat customers as a nuisance but Anne was the complete opposite. Thank you!
November 2021 by Jacqueline Deeming
Been here twice both times seen by Jordan who was completely uninterested and unhelpful when tried to report fraud theft from my 86 year old father's account.. The manager dismissed the both of us without even seeing or speaking with us.. And diagnosed his mental health.. Don't recommend for any issues unless as its out of their interests and league.
August 2021 by Christine Griffiths
Not a long wait for counter service. Lovely pleasant staff.
July 2021 by Elizabeth Harris
Fantastic branch! I had a phone appointment with Jordon to open a new savings account and she was very professional, polite and helpful! She listened to everything I needed, explained every option and got the exact account that I needed. Very happy with the service.
July 2021 by abdul salaam
Absolutely fantastic first class service by Louise at this branch. Always very helpful. Goes out of her way to help.
July 2021 by Craig Poulton
Go there a lot but a lot of the staff really do look so unhappy.
July 2021 by Denise Clarke
Lovely staff.
September 2020 by paul palmer sings
I would just like to say I have been using this bank for many years business and personal and I find every single member of staff there a joy to serve you second always happy to help I have never ever been this bank and found any body is helpful or unhappy in their job there are a couple of members of staff that stand out one is a lady called Pat the other lady is called Louise I think she is the branch manager both of them I think very helpful towards me over the last couple of weeks and even though we?ve been in these hard times with COVID-19 always kept the 2 m distance and have always been eager to help we?ll done ladies and well done to the whole team
July 2019 by Matt C
The miserablist staff of any bank you have ever known. Service way too slow, machines throw out notes so even slower and when you get to the counter the staff appear to treat you as a hinderance. Note to branch manager, ask your staff to cheer up redundancies may never happen
July 2019 by DJ TopKat
Good Branch of Lloyd's. All the Staff are friendly & welcoming.
July 2019 by GT
The miserablist staff of any bank you have ever known. Service way too slow, machines throw out notes so even slower and when you get to the counter the staff appear to treat you as a hinderance. Note to branch manager, ask your staff to cheer up redundancies may never happen
June 2019 by Andreea Madalina Radanta
Friendly and fast staff. Opened an account within a few minutes.
January 2019 by DJ LIMO
Good Branch of Lloyd's. All the Staff are friendly & welcoming.
February 2018 by Jack Brotherton
I don't bank here personally, but my business does and so I am in and out of here almost every day, and it is a pleasant experience each time. All thanks to the staff members here. A very friendly, helpful, and approachable team who work hard every day.