September 2023 by Culture45205555548
Shocking, awful, ZERO stars.. What has happened in the past month. Bring back the old staff!!! Just dont go, you get turned away, with a empty restaurant. Awful, awful and awful
September 2023 by Sarah R
Well don't know what has happened at The Harvester Boldmere !!! We went Tuesday evening for a family meal . Looked like all new staff.... who all seemed clueless ! All I can say it was a shambles ! There was a male member of staff who i presume was a manager? He walked passed several tables which were left sitting dirty with used napkins , dirty glasses , food over the table and floor. I also witnessed a certain staff member ( Casey ) i think her name was, making degrading and rude remarks about customers (people who are paying her wages) and also talking about other staff members. There seemed to be lots of staff on the floor , but I only really saw 1 waitress ( Paula ) i think and another girl from behind the bar who seemed to be working . I observed Paula serving several tables in several areas. As well as greeting customers as they came into the restaurant (as there seemed to be no one there). I felt sorry for her as she was working really hard and in the extreme heat as well. Positive......the food was good . Harvester please get the regular staff back ! I think you are going to be losing a lot of business, if this is the way you intend to run a restaurant in the future .
August 2023 by JulieD156
When visiting family in Birmingham, we always book a table at the Harvester, in Boldmere, and whilst the main course was enjoyable, how the dessert was served and the length of time requesting a dessert menu was disappointing. We always order the ice cream sundae and couldn't believe that we were told they had run out of ice cream sundae glasses! One of the desserts was served in a bowl and none of them came with the appropriate long handled dessert spoons or the wafer. When we queried this, we were told that they had run out of wafers and gave us jammie dodgers as a substitute!! Whilst we appreciate, sometimes items run out, to not tell us and just serve the ice cream was not acceptable! We were then told that they had run out of sundae glasses. I might add, the restaurant was not particularly busy on Saturday afternoon, so how did they run out of sundae glasses? We also waited ages for the dessert menu to be brought to our table. In the end, my husband collected one from the desk. I think we will be going elsewhere in the future!
May 2023 by Sharon D
Avoid at all costs staff cough in your face whilst serving you, waitress couldn?t care, staff constantly sat down at table on there phones suppose to be table service but you have to leave your table to find staff which defeats the object of having table service, the manager on shift walks around like they don?t even want to be there. I heard not one but two members of staff talk disrespectfully about another member of staff to the point my husband wanted to say something but instead we got up and left
May 2023 by Lisa B
Came here for a wake for one of our friends, the lovely gentleman behind the bar think his name was Josh went above and beyond he always served with a smile and was always polite, not only did Josh serve us on the bar but he always ensured that the empty glasses was taken from the function room to give us space, the spread that was also put on was Delicious, would I recommend to my friends and family? 100% I would the atmosphere around the pub was friendly and welcoming, there was also a young lady that served us she was also helpful, A big thank you to the team for making our day special.
May 2023 by Vicki E
Wonderful food! We were served by the girl with pink hair, didn't catch hr name but colleagues called her 'Em' and she was fantastic! Restaurant was quiet full and busy when we visited but nothing was too much for her. Me and my family watched her speed around the restaurant dropping off different meals to majority of the tables. She really is a credit to you, Well done 'Em'!
April 2023 by Tripperz123
We have been regular visitors to the Harvester, Boldmere for both lunch and dinner for a number of years and always found the staff helpful, food delicious and a lovely relaxed atmosphere but unfortunately this time we were very disappointed. Our waitress was very unhelpful and unfriendly, the quality of food was not good, chips were cold and my scampi was overcooked. We went to the salad bar only to find people waiting around for it to be refilled and there were no bread rolls. We had a long wait for the salad to be refilled and the lettuce came out brown and in large chunks rather than shredded, as usual. The bread rolls took a long time to be refilled and were freezing cold instead of the usual warm rolls and we then had to wait for Butter portions to be supplied. The staff refilling these had faces like thunder and looked highly irritated to be doing this! The final nail in the coffin was the position of our table being by the front door next to a rowdy family who, whilst they may have had food at some point, were only ordering drinks for the entirety of our meal. The members of their party were constantly in and out of the main door causing us to feel uncomfortable and not at all relaxed! Had we known this was going to be the case we would have requested a different table. But surely there comes a point where customers pay for their meal and move across to the bar area to continue drinking? Unfortunately today's experience has meant we will not be returning to The Harvester again and will certainly not recommend it to friends and family.
April 2023 by wayne m
Poor staff attitude greeting, turned up 8 minutes late to booking and then refused entry with attitude
March 2023 by Dave J
We went in for some tea tonight and we had a lovely young lady serve us called Zane, nothing was to much hassle for her. She was great with the children and an absolute lovely person to have serve us. It saddened me to hear a table over from us being sarcastic, I know how this feels. You are doing a fantastic job and I will also be leaving kind comments to head office. You absolutely deserve it. Absolute credit to the harvester. We really hope you liked your tip, every single penny was so earnt, we were so incredibly pleased with the service received from you. Very nice young lady. Can't speak highly enough. Food was awesome too.
March 2023 by Denise C
Food was excellent ultimate mixed grill far too much food couldn't finish so took meat home and bird surf and turf excellent. Highly recommended
March 2023 by mcgrathc
Everybody had a lovely meal, I have never really Ben into a Harvester. Thanks to Chelsea who provided a great service. Nothing was too much trouble.
March 2023 by Chuckleshell
Have been here before, but not since the refit? all I can say is WOW!! How much better the place looks! Warm, inviting, bright and modern(but typical harvester) food was hot and tasty! Even catered for my partner who requested to swop an item on the mixed grill! 5*+ Served by Chelsea who was pleasant too. Well done Rhys and the team
March 2023 by JulieShort67
We visited today & both had ribeye steaks. One medium rare, one medium well. Both were cooked to perfection. Better than some we?ve had at Miller & Carter. Onion nest was lovely. Had a side of scampi (£2.99 for 6 pieces). All food was piping hot. Staff were all friendly, service was quick. Our waitress was Paige who was very efficient. Definitely recommend
February 2023 by Marcin G
Great service. Food served fast. Chicken in the mix grill was amazing - not dry. Superb !
February 2023 by nikiw550
Beautifully decorated. But our section today for lunch was very much overfilled. Not much space between tables at all. Very cramped. Had a classic burger. Was okay. Nothing special and not worth £13. My fries arrived on my friend's plate and her dirty fries on mine. We swapped them back but mine were cold. Was starving and couldn't see a server to tell them. Had the sundae best..was okay. Same again, not worth £5. Salad bar was fine, but seemed less choices than I remember. The kids eat for £1 offer was brilliant! Service was very very slow for an early lunch (it was quiet when we arrived, but busy by the time we left). 2 courses took 2 hours! Meh.
