March 2024 by J W
Thanks Chris Faulkner for a very smooth experience!
March 2024 by Danny Barber
I will recommend this agency too all my friends because amazing service from staff members Chris Faolkner. Thanks to the team!
March 2024 by Carol Johnson
Thank you very much to Tiffany Cooper, and Carlissa in the property management team for all your help whilst dealing with my questions. Really informative and helpful.
March 2024 by Shereen Aloysius
I'm highly suspicious of all the recent 5* reviews for this letting agency.I initially rented out a property with them in 2017 - at which point I would have rated them 4*, for being sloppy at delivering what they promised but fast to take payments.From Nov-23, the check out with my tenant was poorly managed. Email responses to my requests were not responded to. Phone calls to the branch were often diverted to other branches and never responded to. On the very rare occasions that a Sutton staff member answered the phone, the account manager for my property had always, "just stepped away, and would be back in 10 minutes".Money due to me was returned after 6 weeks after the agent had finally made the instruction to their finance department to do so.Money due to my former tenant is still outstanding.
March 2024 by Anne Sweeney
Tiffany responded quickly and efficiently in response to my request
March 2024 by Sean Daly
Chris Faulkner did an amazing job of letting my property in one viewing . Very happy with the Tennant
March 2024 by amy L94
Great experience using heart, quick turn around and very helpful. Chris has been great, very professional but personable too (:
March 2024 by Sofia Darville
I would like to say a massive thank you to Tiffany, for help constant help and support. Really responsive and helpful
February 2024 by sadie louise brickell
Thankyou Tiffany in the property management team for your continued support. Always happy to help and coming back to me promptly.
February 2024 by Kasia Ceglinska
I had a pleasure of chatting with Chris last week - very helpful, informative and diligent.
February 2024 by mohamed amine
Very very Bad experience with the maintenance team.I moved into my flat on October 20th and immediately reported several maintenance issues to the agency, specifically to an individual named Tiffany, who is responsible for maintenance. Despite repeated attempts to communicate the urgency of these repairs, which include unfinished painting, a jammed main entrance lock, a window in the bathroom that won?t close properly, and faulty light fixtures potentially due to electrical issues, there has been little to no action taken.It has been over four months, and the response from the maintenance team has been dishearteningly slow and ineffective. The few attempts made to address these issues were incomplete, and often, the problems were misreported to the repair staff, leading to no real solutions being provided.This level of service is unacceptable and has significantly impacted my living situation. I am sharing my experience to raise awareness and urge potential tenants to consider this when choosing their next home. The lack of urgency and care shown by the maintenance team, especially Tiffany, has made my living experience extremely difficult, and I hope this review helps others make informed decisions.
February 2024 by Ash Gill
Grateful for Thanzil?s prompt and efficient responses during the let of our flat. Thank you!
February 2024 by David Carrillo
Great attention and right away answers from Chris Faulkner at Haart team in Sutton.
February 2024 by Penny Fisher
Thank you Ria and team for all your hard work in finding me such brilliant tenants!
February 2024 by tarron
I've had issues with Haart (Croydon) in the past, but a hugely helpful service from Tiffany (rentals) - engaging, reassuring, quick to respond and keeping me updated throughout. Thank you, Tiffany, for the great work.
