March 2024 by Paul Edmonds
Lovley setting just by park friendly staff relaxing atmosphere and has a toilet which is.allways handy food bit expensive but that's what it's like nowadays.
March 2024 by Nigel Harrison
Probably worst Costa experience in the area staff seemed miserable and unfriendly.Coffee was OK.
January 2024 by matt
Coffee was not up to usual Costs standard, which is not a lofty target. Tasted under extracted so must likely not tamped hard enough. Milk was over heated for flat white too. Costa are usually consistent so a bit surprised.
December 2023 by Melissa Smith
Food and drinks are always nice ? but the staff don't have very good customer service.
December 2023 by Sarwat Shah
Only issue is that it get a little noisy and a lot of chatter like an echo.
October 2023 by Lucy
There is a staff member (likely the manager - short hair in ponytail, lots of tattoos, skinny) who was extremely rude to both customers and her colleagues on multiple occasions in the 5-10 minutes we were in the queue - she openly criticised another staff member in front of customers which is highly unprofessional & moaned about other colleagues. Anything she was asked seemed too much trouble. I?ve worked in a similar environment and appreciate that it was busy and they were potentially short staffed but there was no need for such an awful attitude & rudeness.
September 2023 by Barry Fletcher-Hill
Staff would rather chat among themselves than serve you.I visit this branch of Costa fairly regularly and I?ve put off reviewing it for a while in the hope it would get better.I?m not usually fussed about great service when all you?re paying for is a coffee and a sandwich - I?m not expecting Michelin star service. But, some acknowledgment that you are waiting to be served would be great.And when you are served, the focus is never on you but what the other staff are doing behind them. More often than not you?re left hanging mid-way through ordering a coffee because one of the other members of staff has interrupted. I mean come on? I?m only ordering a coffee!The frustration becomes even more real when a friend of the staff or regular comes in and jumps the queue of waiting people, hands their reusable cup to their friend behind the counter and gets served straight away.The store has had a lovely refit and is generally well stocked with cakes, sandwiches, etc. It is more often than not let down by tables full of empty cups, plates and glasses. On the occasions I?ve eaten in, every time I have had to clear the table myself.The staff let this place down by being vaguely present while they chat amongst themselves.
August 2023 by Laura
I just wanted to leave a review for ?Kelsey? who served me on the 6.8.23 She was so upbeat and friendly! She is a shining example of good customer service and brightened up my Sunday afternoon. Thank you Kelsey
July 2023 by 305royw
After reading some of the critical reviews of this Costa in Sutton Park, I wasn?t expecting much. However, as I entered, I was pleasantly surprised by being met by a warm, welcoming smile. My order was taken efficiently and I was honestly impressed with the friendly, first-class customer service. I was served by Chloe who is obviously an excellent ?ambassador? for the Costa chain of coffee shops. I will definitely call again when I?m next cycling in Sutton Park.
June 2023 by TheOrient GA
Nice Costa cafe by Sutton Coldfield park, just grab your coffee then walk in the park enjoy the nature. Friendly and helpful staff.
June 2023 by dexta rich
If I could rate this costa zero stars I would. I am highly disappointed in the way the manger treated me and my son. She used foul language when serving us and continued to do so when my son started to cry. I am hurt from this experience and will never shop at costa again.Deeply disappointed .Kid-friendliness: There was no such thing. Just a rude short blonde manager.
May 2023 by Hannah Wiggins
Manager is fab! Always greets with a smile!Vegetarian options: Vegan foods fab
May 2023 by Sacha
Nice new refit. No problems finding somewhere to sit. Toilets are dirty. Not the best at hot chocolates or caramel latte. Some of the Staff could be more friendly
April 2023 by Jamie Collins
We ordered click and collect at around half 5 on a Sunday it says online that 5:45 is the latest you can order click and collect so we arrived at the store around 5:40 to be rudely told to leave by a young blonde woman with some horrible tattoos telling us it?s not her problem and she?s no bothered how we get a refund it?s nothing to do with her we were poorly spoken to and I hope somebody does something about it
April 2023 by caroline ball
Busy so took a long time to get drinks. Also needs a self closing door because some customers seem unable to work out how to shut out the cold.
