June 2023 by Google user
0 Stars. As I walked past, what looked to be the manager of Clark?s, a male, along with two female staff members were laughing at another store that had just been robbed. Worst of all she looked heavily pregnant and appeared to be on her own. Utterly Disgraceful behaviour!
April 2023 by Carol Downes
Very lack luster staff was not until I went and asked for help did she reluctantly come with a shoe horn and some advice about how to open the laces but didn't help with anything and when I asked for the other shoe the box was put on a chair behind me I had to get all the packaging out and fiddle with the laces
April 2023 by Margaret Wyatt
Great if they was to stock more sizes that ppl need . eg: 5,/6
April 2023 by Pete Monteiro
Poor quality shoes this school year.Great supportive manager. Thank you!
February 2023 by zs international emb Mustafa
Excellent show?s for man
November 2022 by Vix
The staff are lovely in here, however I'm a size 8 and they rarely have my size to try on. Always offer to bring it in but it can be really frustrating.
August 2022 by Pauline Kershaw
Only 2 shoes styles available in boys school shoes. Out of stock for the styles both boys actually liked and no black shoe laces at all.
August 2022 by Gemma Ibbetson
Lady who sized my daughter was polite and friendly. Once she realised the store didnt have any shoes that would fit my daughter, her enthusiasm disappeared. We went back into the store an hour later to ask to get a pair ordered in, but the 3 members of staff that were standing at the till couldn't be bothered to look up and help us. We ordered shoes ourselves in the end. Wont ever go back here.
June 2022 by Faye Rush
Not impressed staff member brought out trainers when shopping for school shoes
May 2022 by Rosie Shale
Excellent service today from Clarks at Sutton Coldfield. Nathan (think that was his name) was extremely helpful in replacing an expensive pair of recently purchased faulty boots. Couldn't have been more polite, friendly and courteous. All credit to him for a fantastic job.
April 2022 by Rob-Niu Joseph
Fantastic Customer ServiceI was looking for a pair of shoes which went out of stock online, and I could not find them anywhere else, the store manager Raj went above and beyond helping me to find the shoes in another Clark store, calling different stores to check for the size I needed and asked them to keep them for me.I would definitely go back again excellent customer service. thank you.
February 2022 by Abigail Bridges
I?ve been to this Clark?s twice within the last 2 months and both times it?s been a really positive experience. All the staff are really friendly and helpful, make my 4 year old feel at ease and happy, and sort her shoes efficiently. Will definitely keep returning.
January 2022 by Wacky Wonder
Great customer service. Staff were very respectful, helpful and very pleasant. Nothing was to much trouble and with 3 children there were a lot of shoes to be tried on.
October 2021 by Janet Fentham
Went to the fort to get granddaughter shoes for school. Feet were measured and brought to try on. Either too big or too small. Not offered opportunity to try wider fit. Assistant didn't seem very bothered. Fortunately a different story in sutton where assistant was really helpful and shoes were tried on and bought in 10 minutes.
September 2021 by Natalia Sewell
Fantastic service, very friendly and professional. Both of my girls had lovely experience. They didn't have the shoes we needed in stock, but ordered them for us and when they were delivered, they made sure they checked if shoes fitted correctly.
