March 2024 by Denval Barnett
BEAVER BROOKS 58 THE PARADE GRACECHURCH SHOPPING CENTRE SUTTON COLDFIELD 5721PH I HAVE BEEN THERE FEW TIMES SHOPPING AND IT WAS VERY GREAT I GET MY HEART DESIRE BEAUTIFUL JEWELLERY,AND THE MOST BEAUTIFUL AND KIND STAFFE HER NAME IS MRIAM SHE IS VERY GOOD AT WHAT SHE DO IF I WAS MANAGING A JEWELLERY SHOP I WOULD LOVE TO HAVE THIS YOUNG LADY ON MY TEAM AM SPEAKING THE TRUE COME TO THIS STORE AND SEE FOR YOURSELF I pray God blessings upon her Beaver Brooks sutton COLDFIELD rating ? out of ?
March 2024 by Barry Grogan
The customer service I received from Mariam at Beaverbrooks Sutton Coldfield today was outstanding, I went in to buy a watch and she spent a lot of time helping me choose the right watch and then making sure it fitted correctly, nothing was to much trouble for her. I am very very happy with the watch and excellent customer service I receive, a big thank you to Mariam and the team.
January 2024 by kid ryan
Excellent staff and selection
January 2024 by Benjamin Garvey
Very disappointed with my experience - purchased a Oris watch 2 years ago, my first watch of a more considerable value and as such expected a corresponding level of service. In June 2022 the watch stopped ticking and was repaired under warranty; have now had issues with a scraping noise within the watch, presumably an issue with the movement. I visited Beaverbrooks yesterday to arrange for the watch to be sent to Oris for a service and to remedy the issue, I was happy to pay for the service as acknowledged the issue was outside of the warranty period. Beaverbrooks advised that not only were Oris not accepting watches over the Christmas period, but that they would not even hold the watch for me to send off when Oris are accepting watches - something to do with insurance (yet they have held my watch before for the previous work done, aswell as the plenty of other watches in store). I expressed my disappointment with the service to the manager and staff (of which there were at least 7!) and was met with ?I?m sorry you feel that way? with no attempt to rectify the issue and was told to come back after Christmas. I won?t be returning to the store due to the service and would recommend others to spend their money elsewhere and hopefully get a better service for it.
December 2023 by Michael Shilling
Been to this shop many times this year. Bought several TAG and BOSS watches. Always a very warm greeting. Cara and her team are a credit to the company. Happy Christmas and New year
December 2023 by Barbara Taylor
Really helpful pleasant staff.
November 2023 by Tommy Gardner
Great staff
October 2023 by Sadia B
Lovely store with lovely staff, especially Lucy she?s so nice and helped me with my purchase. Thank you!!!
September 2023 by D Henry
Terrible they sat me down to then tell me the price was different from what was displayed £225 but was £325 I walked out immediately
April 2023 by daniel douglas
bought a lovely hugo boss watch and bracelet young chap was very friendly enough
February 2023 by Edward Bailey
Very helpful staff.
December 2022 by Mark Goodall
I had the most wonderful customer service today whilst buying a gift. I'm afraid to say I got very emotional during the purchase and the young woman who served me could not have been kinder and more interested in what the purchase meant to me. In a time when people are shopping more and more online, this lady really represented why shopping in store really has its benefits. Thank you.
July 2022 by Terry Shakespeare
Very good service
July 2022 by Mandy Parker
A great jewelers staff are nice and friendly and helpful, clean and tidy, there's a good range of quality jewelry I've always found what I've been looking for, definitely recommend a visit.
April 2022 by Dawn Plant
Great customer service, really took the time to understand what we wanted and genuinely interested in the reason for our gifts. Would definitely recommend ?