October 2023 by Rachel Snape
Shocking!!! 1st I went in for my daughter?s prescription and only had one part of it and was told to go back in on Saturday. Went in today and still the rest of prescription wasn?t in stock!! My daughter needed to start taking medication today and when I asked for prescription back to go else where I they wouldn?t give it me so I have had to go back to doctors for another in to be able to go else where for medication.Don?t know what happened to the lovely lady that worked in there for years but it?s a shambles now!!They never have anything I seem to have in prescription in stock.I won?t be going back there.
October 2023 by Beacon Audax
Quick and helpful when obtaining my flu jab.
September 2023 by David Dunlop
Quick prescription ready the morning after GP prescribed. Shop busy but polite and helpful staff. Thanks
September 2023 by Charlie B?asley
extremely understaffed. always getting orders wrong because of how rushed they are. always a huge queue inside. use a different pharmacy
August 2023 by Kaylee
Really unprofessional I mean how do you not know what medication is at the pharmacy and what is out for delivery how can you be so blasé about medication for the heart like really more training needs to be done here, its really not good that you are allowing patients to go days without important medicines
June 2023 by David Prince
There seems to be new staff, absolutely useless, they now what medicine is popular but fail order sufficient quantities.
May 2023 by Daniel Gittens
Always take a sleeping bag and a flask of coffee because you're going to need it with the time it takes to get to the front of the queue. Everytime I go in, there is just one person at the desk serving a line of people. The shop staff aren't at fault, management should sort this out and why aren't they open all day Saturday, its not the 1950's?
May 2023 by Jason Robbins
Two weeks to fulfill a simple prescription for an inhaler... Go today to pick it up and they are 'closed until further notice' with no explanation. Appalling
May 2023 by Chris Morgan
We were locked out last week and had to queue in the street.After banging on the window we were allowed in,saying they were short of staff.Yesterday the shop was closed with a scrappy hand written notice on the door.When you do collect a prescription there are often products not available.this used to be a tip-top pharmacy when the Co-op owned it.
May 2023 by Jess Long
The pharmacy keeps shutting unexpectedly, apparently caused by short staffing and lack of area management action/support. This is causing distress and risk to customers who rely on them. This is the only pharmacy in Hagley.
April 2023 by John Andrews
Came to this pharmacy earlier today and the service was amazing. Can really see the whole team are working extremely hard.
April 2023 by Dawn Mosedale
Well Pharmacy Hagley - absolutely dreadful!!! For several months shelves were pretty bare, you had to ask for everything and hope it was in stock. Prescriptions take a WEEK to fulfil, if you are lucky! even though they are readily available online from doctors. When people go to collect they are often told their orders are not complete, some items are missing! I went to collect today at 16:20pm as did many other people to find the pharmacy closed. The 2 ladies working there had to close up as they could not cope with the workload. Manager was off and the area manager is not answering their calls for help - which is unacceptable! It is not the fault of the staff!! They are totally stressed out and are being asked to work extra hours, instead of Well Pharmacy employing enough staff. I know a lot of people are now nominating different pharmacies in the area instead. We should be able to go to the most local pharmacy in the high street. Absolutely shocking service!!!
April 2023 by Pav Sharma
Do not use this pharmacy!! It is linked with my GP every time they do not have a simple cream for my son which every other pharmacy has twice now they have texted prescription ready and go there and they say not available!!! Do not bother with the headache!!!
March 2023 by Shaun Newman
The members of staff do not care about their customers or their well-being. And they are very very slow at picking prescriptions. 3 to 4 working days from when they receive it.
March 2023 by Adam Rollins
If you?re really in need of important medication DO NOT use this pharmacy. It?s a shambles.
