March 2024 by Ethan Clarke
Employee shook head at me and stared at me when leaving. I was parked in disabled spot but clearly assumed because I am young I can?t have a badge.
February 2024 by Gemma Cope
Disgusting customer service! No Tesco staff around for the broken down car that?s caused customers hours of waiting today. The sensible thing would have been to stop cars coming onto the car park, explaining to your valued customers what?s happened. A staff member or two and a few traffic cones at the top of the ramp could have cleared the queue, and turned it in to an exit point to cope with the backlog of customers who have been trapped underground for hours. Rubbish managers and terrible handling of a situation that could have been easily rectified with a few brain cells. But of course turning people away for ten minute's would have affected revenue and targets!! Shame on you Tesco Stourbridge, embarrassing disorganisation! Very stressful being stuck in a queue for hours and you need to look at putting something in place incase this happens again.
February 2024 by A LL
Found what I wanted straight away. Good discounted price, and no wait at the tills.
February 2024 by Matt Savage
The place is great but the Roberts sliced bread I buy every Saturday is stale 3 days later. I am getting a bread maker?.
February 2024 by Paul Wyer
Always able to do a ?full shop?
January 2024 by Key Robinson
Horrible store, security was rude and abusive
January 2024 by Jon Heron
Cafe experience poor , placed my order then the person serving me tried to charge me the wrong amount, I had point this out , he then said no the price is correct I then said no there is a club card price on what I had ordered I had to show him on the board the club card price unbelievable I am the customer he should know this already l wonder how many other customers he has over charged.The hot food i ordered came on a stone cold plate and did not match the picture on the board, by now I had given up .
December 2023 by Kevin Rafferty
Visited the store Sunday afternoon,bought a few things and on the way out my wife realised that she had been overcharged as cashier had charged for two spiderman figures instead of one.She went to the customer service desk who refused to do anything about it as they said that the store was closed as it was 4pm yet customers were still in the store and going through tills.What a disgusting attitude to have,now we will have to make a return trip to get a refund,that's if they believe us.
December 2023 by Darren
Chose to role play as a member of tesco staff, but then they didn't trust me and I got selected for a "basket check". I then spent 30mins getting out of the car park. What a shocking design. Thought Stourbridge was meant to be a happy place.
December 2023 by Gillian Willetts
Good quality food and overall household goods. Clothes, toys and electrical goods upstairs, not forgetting all that you need to buy your mobile phone, with good selection, contract or otherwise. The staff are very helpful, including after-sales service.
December 2023 by Matthew Rider
Big Tesco in the middle of Stourbridge town centre. Lots of parking underground over two levels. Seems well stocked enough, the electronics and clothing are located upstairs, though they seem to frequently run the stock down up there and it often looks empty. Large magazine section for a supermarket, located near the help desk.Not a fan of the massive clubcard discounts Tesco have started giving recently. To me, its conformation that they CAN afford to sell items at the prices from a year or two ago, but CHOOSE not to as an excuse to get your personal details. Really makes you question the alleged "Cost of Living Crisis". Practices like this seem ageist in my mind, any many larger stores are doing it now.Finally, be mindful of the car park, as although it is convenient for visiting Stourbridge, Tesco say its for customers only.
December 2023 by Jasmeet Gulati
I would less if i could, i purchase tesco lasagna sheets mistakenly from frozen aisle and went back to return it as i mistakenly took. This man named geri didn?t replace it with the dry ones cause i was standing in the queue for 22 mins and they can only take it back if it?s within 20 mins. Bloody ridiculous and awful service from staff. Geri you are a con artist for tesco
November 2023 by Rebecca Smith
I can not thank you the staff at Tesco in Stourbridge enough for their help today when I collapsed just outside of the store. Their first aid skills were perfect and they couldn't have done more to help me and keep my mom calm during the whole thing. The only staff name got was Chris but there was a team of at least 5 people who were all fantastic. Thank you for being so amazing and compassionate.
November 2023 by AD
Very friendly and helpful staff. Always a pleasure to visit
October 2023 by Kerry Bishop
Very useful and friendly and has most items needed
