March 2024 by Leroy Ward
Room i was staying in the wash hand basin inside the bathroom the out let for the sink was partly
March 2024 by Maureen Charlick
Our room was clean and needed updating. It smelled damp and as if it had not been used for a whole.
March 2024 by D Lee
Great for an overnight stay.Clean and comfy. Rooms a bit warm . Wouldn't fancy in the summer with no opening windows or air con.Quilt was blood stained.Dined at Brewers Fair next door. Really good,
March 2024 by gemma quine
Brilliant stay,, the staff was fabulous deffo stay again ?
March 2024 by Deborah Mumford
An ideal location to explore the attractions that the Black Country has to offer. All the staff that we encountered were extremely friendly and welcoming. Rooms were clean and the bed was so comfy.Thank you to allNearby activities: Dudley zooBlack county museumWest Midlands safari parkStourbridge glass
February 2024 by Tim Cox
Great staff ?
February 2024 by Beryl Smith
Why do you offer a 'room clean' service if stay is more than one night, and then don't do it? So annoying, as this has happened to us at several Premier Inns over the past few months!
February 2024 by Anonymous
Book a room at the Priemer Inn Stourbridge on the 03/02/24 before i check out i want to know where i need to go to have Breakfast The receptionist wasn't available on the desk around 10.50 - 10.55 am to ask. POOR customer service.Rooms: I cannot complain about the Rooms the Rooms are spotless clean comfy bed and bed sofa in the room wifi is good and you have Free Car Parking. Customers Service is very Poor.
February 2024 by LWYZF125
Would not recommend. Rooms are quite frankly disgusting with poor food services.Starting with my room.- Card holder didn?t work properly and I had to bodge it if I wanted any electricity.- shower curtain was covered in brown stains (shows up quite well on a white sheet)- sink plug was stuck, ended up having to pry it open.- a few plug sockets were damaged, and not properly operating.-curtains were damaged. It?s a ground floor room, shouldn?t have had to fix this myself.- heating wasn?t working effectively. I ended up banging it up to 30, and even then it was about 19-20.- COME HOME COVERED IN BITES. I can?t say there?s bed bugs as I have no evidence of them in my room, but it?s funny how once I arrive home it?s the first thing pointed out to me. These have 100% come from my stay.Still need reasons to avoid where possible?- Brewers Fayre was quite frankly shocking. Poor quality food, massively under staffed. I?m a fussy eater, so there wasn?t much that took my fancy on their menu. Was disappointed with the options I tried though.I just grit my teeth over my stay as feedback from others staying there was no better, and figured that it wouldn?t get any better if I requested a new room and quite frankly couldn?t wait to leave.Hotel staff were polite enough, but the quality of the rooms drags this place to the gutter. Sorry.
February 2024 by Alan Hughes
Friendly staffGood valueFood & drinks: Breakfast was good and they catered for gluten free
February 2024 by Neil Smith
Bad ac, constantly on and off, dust coming from the extraction, throat is in bits, uncomfortable beds
February 2024 by Tara Davies
Use premier inn a lot and this is as good as them all. The staff are friendly nothing was ever to much for Rachel. Comfy beds, clean and convenient
February 2024 by Ben Livingston
Kayleigh was very helpful when checking
February 2024 by Annette Robertson
Stayed here for 2 nights this week, room and bathroom were clean, shower had good pressure and temperature easy to control.No issues with the key card. Staff all friend helpful.Food at Brewers Fayre was good value and quality/taste was decent. Would be happy to come back again.Walkability: Few minutes walk to the town centre.Food & drinks: Decent food at the Brewers Fayre next door. Great options for coeliacs and staff were helpful for allergens at dinner and breakfast.
February 2024 by Alex Mead
Staying in Stourbridge town centre premier inn was greeted by Maz on my second night at the hotel after a long day at work in the rain Maz offered to have my clothes dried.
