May 2025 by Jagdeep Singh
Shouldn't have closed down the cradley heath branch, ruined the high street. How much money do you guys bloody need.
February 2025 by Kylie Lo
Wait for half an hour but no one serves. The one was available but refused to help. Another time, staff was too curious when she went on about my personal business. Bad service.
December 2024 by Helen Cole
Very helpful staff never had a problem keep up the good work ??
September 2024 by Sally Kearsley
I visited Lloyds bank in Stourbridge to sort out power of attorney for my parents, there was a long queue but the lady was so helpful and approachable, they were clearly understaffed which was not her fault, she was excellent and a credit to the bank, thank you so much.
August 2024 by Choudhry ShaN
It's been Quarter past nine the bank is still closed, Customers are waiting outside for last 20 minutes. Annoying
January 2024 by Yvonne Jacobs
Have been to the branch at stourbridge today have excellent service of your staff especially from Gentlemen named Carl ? ??
December 2023 by kevin weston
Excellent bank, I have been with Lloyds since 1978 and would never change. The Stourbridge branch has brilliant staff and I have never had a problem there.
June 2023 by Ian Morgan
Never had a problem with this branch, in fact Im surprised to see so many negative reviews. The staff have always been very helpful and friendly.
February 2023 by V S
Signs in branch saying main reception desk is permanently closed so you have to go to the clerk counter.When I asked why the desk was closed - "there are no computers there anymore" - what happened to the computers? - "oh we do everything on tablets now".I wanted to open another account because online banking was asking too many unnecessary questions.She told me they video record all interviews in branch and will be quicker if I go online.Sounded like a police interview lol. I have been a customer for years so this should be straight forward.Honestly, go elsewhere.These epsilons are doing themselves out of a job but can't see it.
January 2023 by V Shah
Signs in branch saying main reception desk is permanently closed so you have to go to the clerk counter.When I asked why the desk was closed - "there are no computers there anymore" - what happened to the computers? - "oh we do everything on tablets now".I wanted to open another account because online banking was asking too many unnecessary questions.She told me they video record all interviews in branch and will be quicker if I go online.Sounded like a police interview lol. I have been a customer for years so this should be straight forward.Honestly, go elsewhere.These epsilons are doing themselves out of a job but can't see it.
August 2022 by Ahmed Nawaz
Unprofessional mortgage advisor being big headed no customer service skills never get a mortgage with this bank shame on the staff thay employe.
January 2022 by Alysia Evans
Lovely staff, been using this bank for years no problem, always helpful and attentive
July 2021 by david wooldridge
Aweful bank, the rudest most ignorant staff I have ever known in any bank. They tend to look at you and treat you like a peice of dirt, avoid this place at all costs. I will have great pleasure when this lock-down nonsense is over, by paying my final visit in order to close my personal account along with my business account. The sooner this branch closes for good, the better. Go to natwest or santander, much friendlier better trained staff.
July 2021 by Pratik man Shrestha
Staff was very rude, didn't even tried to offer help for the problem, their excuse was short of staffs.i thought that was stupid excuse. Totally, pathetic made me felt unwanted and distrust with the bank itself. Please avoid this bank at all if you want better customer service and deals.
July 2021 by Preeti P
Friendly and organized. They were quick to open my account and have been pleasant every time I've visited
