June 2023 by Ian Morgan
Never had a problem with this branch, in fact Im surprised to see so many negative reviews. The staff have always been very helpful and friendly.
February 2023 by V S
Signs in branch saying main reception desk is permanently closed so you have to go to the clerk counter.When I asked why the desk was closed - "there are no computers there anymore" - what happened to the computers? - "oh we do everything on tablets now".I wanted to open another account because online banking was asking too many unnecessary questions.She told me they video record all interviews in branch and will be quicker if I go online.Sounded like a police interview lol. I have been a customer for years so this should be straight forward.Honestly, go elsewhere.These epsilons are doing themselves out of a job but can't see it.
January 2023 by V Shah
Signs in branch saying main reception desk is permanently closed so you have to go to the clerk counter.When I asked why the desk was closed - "there are no computers there anymore" - what happened to the computers? - "oh we do everything on tablets now".I wanted to open another account because online banking was asking too many unnecessary questions.She told me they video record all interviews in branch and will be quicker if I go online.Sounded like a police interview lol. I have been a customer for years so this should be straight forward.Honestly, go elsewhere.These epsilons are doing themselves out of a job but can't see it.
August 2022 by Ahmed Nawaz
Unprofessional mortgage advisor being big headed no customer service skills never get a mortgage with this bank shame on the staff thay employe.
January 2022 by Alysia Evans
Lovely staff, been using this bank for years no problem, always helpful and attentive
July 2021 by david wooldridge
Aweful bank, the rudest most ignorant staff I have ever known in any bank. They tend to look at you and treat you like a peice of dirt, avoid this place at all costs. I will have great pleasure when this lock-down nonsense is over, by paying my final visit in order to close my personal account along with my business account. The sooner this branch closes for good, the better. Go to natwest or santander, much friendlier better trained staff.
July 2021 by Pratik man Shrestha
Staff was very rude, didn't even tried to offer help for the problem, their excuse was short of staffs.i thought that was stupid excuse. Totally, pathetic made me felt unwanted and distrust with the bank itself. Please avoid this bank at all if you want better customer service and deals.
July 2021 by Preeti P
Friendly and organized. They were quick to open my account and have been pleasant every time I've visited
July 2021 by Jhon Mcvicar
Absolutely vile and rude the staff in this place was refused to pay change into my account which I saved for no valid reason at all.I was spoken to like scum totally outraged at this situation
July 2021 by John Hall
Just been in bank to sort direct debit out,women very helpful
September 2020 by Help & Guidance
very unprofessionalSpecially cashiers. If you need big amount of cash they count in front of people & don?t even put cash in envelope.No privacy at all.Would be nice if they giving proper training to there staff.
September 2020 by Oleg Gaydey
Absolutely useless staff. Tried this branch at few occasions and was stunned by the lack of professionalism. Glad I can use New Street branch. Unlike Stourbridge bozos them guys are real pros.
May 2019 by Micheal Hutchinson
Shame this went
March 2017 by Hydrolics
Good Branch Shame THE LYE HIGH STREET BRANCH HAS GONE THOUGH :(
