November 2023 by Colin Barnett
Disgusted to find my local branch in stourbridge is closing down,looks like having to change to another bank,shame on you
October 2023 by Gym Bunnies
Terrible serviceAsked for an annual mortgage statement, they said they couldn't do it even though we had one last year off them through this branch, all they need to do is call the office and get them to send it to themLazy staff and then people cry when these banks on the high street close... this is why the staff are useless
October 2023 by Shaz 123
Supposd to close at 3.30. Was closed at 3. A sign in the window said the nearest branch was merry hill (no times given). When I got there it closed at 3pm. What a joke. Most people work till 5pm. Nationwide next to it in was open until 5pm. Ridiculous opening times, poor customer service!
June 2023 by Phil Howes
Fed up with this bank, every time I try to go to the bank it's shut, even though it's advertised as open on Google, they post temporary opening times in the window, another wasted journey just like a wasted journey yesterday at merry hill branch, if anyone can be bothered to read this please sort this out.
April 2023 by Martin Martin
Opens and closes whenever it feels like it. Not what it used to be
January 2023 by Anna Baker
Always big ques whenever I go in and I don't like that you have to do most of your business at a computer at the front of the bank so everybody has to hear your financial business. Staff are lovely though.
January 2023 by Annagetyourgun
Always big ques whenever I go in and I don't like that you have to do most of your business at a computer at the front of the bank so everybody has to hear your financial business. Staff are lovely though.
November 2022 by Raja JAANBAZ
Not good service
January 2022 by Nick S
Very helpful and friendly staff. Completely different than the arrogant ones in London.
October 2021 by Raj Patel
They served us very well..Thanks to Tim and his team to keep.going during lockdown
July 2021 by Stella Young
Excellent service from friendly experienced staff. Hope you all stay safe and well. Dad says thank you all very much as he can't come to the branch now after having a stroke nearly 3 years ago.
July 2020 by Jackie Evans
Always excellent service from pleasant staff.
July 2018 by Julian 10'000
Friendly service from large bank. Cash machines etc .
February 2018 by Steve B
Great staff and good service although it can be busy lunchtimes. My local and friendly branch for sure.
September 2017 by Julian Ball
Friendly service from large bank. Cash machines etc .
