August 2022 by Helen Woodhouse
States open 10-4 but locked up when arrived!
May 2022 by Adam McCormack
Great mail-order service, would use again.
August 2021 by Emma Grove
Shocked and appalled at the attitude of this shop keeper. The shop was locked but showing open so I called them and was greeted by huffing when he unlocked the door, no apology. I returned some faulty shoes bought for my partner. My partner couldn't be there with me to choose alternates and didn't want an exchange for the same pair, just a refund the receipt had faded even after 6weeks so I offered my credit card statement as proof of purchase and was met with argumentative abuse and refusal. Despite standing my ground got nowhere and eventually accepted a credit note. Wish I'd taken it further, as advice on the .GOV website certainly supports my case. Instead I will use my credit note and never return again. I'd love to support local business but this guy doesn't deserve it and judging by some other reviews I've read, I'm not the only one to have experienced this attitude and rudeness Such a shame that one business owner can make you loose faith in local shopping, especially in a town like Stourbridge where it's worked so hard to thrive!
August 2021 by EmmaG-2538
Rude. The shop was locked but showing open. I called them and was greeted by huffing when he unlocked the door, no apology.Returned some faulty shoes bought for my partner. My partner couldn't be there to choose alternates and didn't want an exchange for the same pair, just a refund but the receipt had faded even after 6weeks. I offered my credit card statement as proof of purchase and was met with argumentative abuse and refusal. Standing my ground got nowhere and eventually I accepted a credit note. Wish I'd taken it further, as advice on the .GOV website certainly supports my case. Instead I will use my credit note and never return again. I'd love to support local business but this guy doesn't deserve it and judging by some other reviews I've read, I'm not the only one to have experienced this attitude and rudeness. Such a shame that one business owner can make you loose faith in local shopping, especially in a town like Stourbridge where it's worked so hard to thrive!
February 2021 by Cat Eccles
Fabulous local shop with a super helpful and knowledgeable owner. Get your winter clothes and accessories here!
February 2021 by Matt Hollings
Closed although the website doesn't mention this.
September 2019 by John Reed
Really nice helpful friendly people with good range of goods. Would recommend to anyone.
August 2019 by G Nash
Good selection of outdoor wear at a reasonable price
March 2019 by ZoeD1
Wish I'd of checked the reviews on here before I made a purchase. I agree with the previous reviews about the owners attitude I'm surprised they're still in business. Their website states "Our aim is to save you money & time by offering low prices saving you up to 50% and to provide outstanding customer service through our product knowledge; friendly, trustworthy advice; and dependability". I think not! I tried to return an item that I paid well over the odds for (despite him assuring me it was the average price!) and he refused. I'd only bought it a few hours before but he wasn't budging. He started raising his voice to me, spoke to me like ****, mocked me when I made it clear I didn't have money to burn and was generally arrogant with no people skills. No wonder he has a no returns policy he'd be out of business if he did! I love supporting local businesses but I won't be shopping here again.
March 2019 by Zoe Davies
I tried to return some Nikwax spray on proofing I bought the day before as I found a bigger bottle at several other retailers at a fraction of the price (cheapest I found it was £4.13 at go outdoors on offer. Elsewhere its £7.99 for 500ml as appose to the £10.99 I paid for 300ml). I asked the shop keeper at the time if that was the going rate for it and he said yes so I bought it. We are encouraged to shop local and support businesses and I don't mind a slight difference in price but seriously?! Yeh it's a well stocked little shop but I suggest you check prices before you buy from here as he WILL NOT refund unless its faulty! After him raising his voice at me and me retaliating with a mouthful of choice words I left with the product as I didn't want a credit note to spend In an over priced shop. Safe to say I won't be shopping here in future!
October 2017 by jiefrog .
A very friendly and well stocked shop
June 2017 by jiefrog
A very friendly and well stocked shop
