December 2023 by Paul Homer
I together with another customer were waiting to be served at the till under the please pay here sign, while an assistant I now know to be Joe served another customer at the same till. Once he completed the sale and the customer walked away, I moved to the counter put my items down as the assistant turned and walked away without saying anything, after a few minute wait it because obvious the assistant wasn?t going to return, so I together with the other customer joined the Prescription queue. On reaching the front of the queue I complained to the Wendy the lady who served, who explained that assistant who had walked off was the Pharmacist and he was very busy, I am sorry but that doesn?t forgive him for being exceptionally rude and points ignorant of good service and communication skills. When I asked for his name Wendy was evasive, but reluctantly gave me his name as Joe. This situation could have been easily avoided if Joe had explained that he was the pharmacist and had been helping a customer and that we should have joined the prescription queue, instead he chose to turn his back walked off without saying a word.
October 2023 by Jane Round
Friendly helpful staff. Could do with a split lunchtime cover to ensure non closure at lunchtimes, as that?s usually an ideal time for working general public to use the chemist. Otherwise a great service.
May 2023 by Spherical Hang
This is Britain in the 21st Century, closing for lunch is ridiculous and even if so, change your opening times on the Internet to avoid people making wasted journey. Will not use again.
July 2022 by Nick Burke
Why have an active phone number when it is not answered!Appalling!
July 2022 by john bennett
Shuts at lunch time and never answers the phone.
July 2022 by Jon Sanderson
Dealing with this pharmacy is so frustrating. The phone is never answered so you?re left with no choice but to visit and play a game of ?lunch break roulette?. Will they be open? Will they not? It?s like going back to the 1970?s?
June 2022 by Shaun Mccleland
The store has decided to alter their opening hours, closing for lunch between 12 and 1pm. No issue with staff having a lunch break however both the Google search and the Boots website does not show this. Popped in today at 12:02 to get my order and the lady simply pointed at the paper sign and walked away from the door. The poor old boy who had made his way to the pharmacy in this heat who got there just before me was also turned away. The pharmacy should be ashamed. The old chap had to sit and wait for the pharmacy to reopen, in the heat. I had a wasted trip and fuel as we all know is not cheap these days either. Its a simple fix to alter your opening times online.
March 2022 by Vicky Clowe
Not really impressed with the local boots pharmacy, dont sell much choice of shampoo that I usually buy. Not impressed because I was told I had to pay for my prescriptions, that would cost £55 pound a year. Too expensive for goods that I regularly buy
February 2022 by Sarah Andrews
On 5th January I went to find that the shop was shut 12-3pm resulting in a wasted journey and me having to go back much later on. I understand staff absences meant it was short staffed but I have called this morning to check if this is still the case but nobody ever answers the phone so I can?t check when they will even be open.Will add another review if they are still shut later so at least others won?t have a wasted journey
January 2022 by Frank Grove
Very questionable to be honest because it is full of lovely people who want to provide great service but yet my repeat prescription seems to always be late and don?t even get me started on the telephone line??. Doesn?t anyone ever answer it or is it just there because they have to have one. Sick of having to go in to order my prescription I should be able to just call up and ask but no, it?s complicated for no reason
November 2021 by MN1069
Prescription never ever ready even if you call ahead to make them aware you are collecting.Slow slow dispensing service. 20 minutes for an item is unacceptable. Nowhere else takes this long.Why do they still close every lunch time? Every pharmacy did this in the thick of the pandemic but they don?t anymore. It?s not like they are a busy branch.I also witnessed quite recently (while wasting another 30 minutes of my life waiting for my prescription) a lady return some items to the shop that she claimed she had not even ordered and when she left the member of staff removed the labels and put the items back into stock!!I KNOW that this is not allowed and if it has left the premises it should be Dooped?. Is this generally Boots practice????I think not? the pharmacy superintendent would be horrified.Don?t bother using this slow disorganised branch.
September 2021 by steve r
only getting 1 star due to having to give it, really rude staff i only wanted 1 item they started give the 3rd degree like they were doctors, all i wanted to do was pay for my items they said they were gonna ban me i said ban me im leaving now, then i heard some racial slure against me as i walked out, truth be told i will never use boots again, they are above their stations.
August 2021 by Jhon Mcvicar
Only use this chemist once a month been going 18month all together and every single time I've left there I've felt annoyed, the staff are extremely rude and lazy I always ring to make sure my prescription is ready and still always have to wait 30mins plus after being told on the phone it's ready .the staff seem to busy laughing and joking to care about there customers I'm making this complaint official absolutely disgusting service
July 2021 by Shelley Jackson-Woodall
Small but we'll stocked. Helpful staff.
July 2021 by Richard Houghton
Twice now been to pick up prescription told pharmacist on lunch call back in a hour not good enough time for a change
