March 2024 by rizvan ashraf
Very poor service, been calling the store for few days no answers been waiting for 15 minutes still no answer, when i got connected to store when i raised the issue, in response I was told by the staff that they have been told by management, service should be privatised to people in store only, very shocking and shameful behaviour what are people over the phone???? Not customers who spends hundreds for services and goods, will be complaining to customer services, will use spec savers, they value there customers face to face and over the phone.
March 2024 by Chris Casey
After poor service in SpecSavers, I walked across the High Street to Vision Express and I was so glad I did! The store is modern, well laid out and the staff are very attentive and friendly.
January 2024 by Rich Nickless
Asked to leave store while they closed for lunch ?. Went to Specsavers opposite. Exemplary service. Walked out with eye test and 2 pairs of glasses. UPDATE: asked to complete survey online and team member would respond. Wasted my time again as no one replied. SPECSAVERS all the way. They are awesome!
January 2024 by Hitesh Anand
After getting contact lenses made for trial, I booked an appointment for a Wednesday. On the day, I was on hold for over 2 hrs trying to confirm the appointment. Eventually, I was told that I would have to reschedule to Friday. While I appreciate that the holiday periods are busy with staff off, I would expect to not have to wait 2hrs, and would expect for the store to proactively contact me about an appointment that can no longer go ahead.On Friday, the 9 am appointment we had agreed on the phone had not been booked by the team. When I turned up they also informed that while there is space, the appropriate fitter isn't there and that we would have to reschedule.I have never had problems at specsavers and would advise to go there instead (store is oppisite)
December 2023 by Billie Jean
Gaz was very helpful and managed to get my glasses within 3 days of my eye test. Would definitely recommend vision express, fast and lovely service thank you so much!
November 2023 by kas ali
I visited the vision express store I was very happy especially Meera the manager she was amazing service and very kind and helpful person also she helps you choices right glasses that suit you and give you a good advice about the glasses and frames.
October 2023 by T
They have no customer service skills in this branch or even a willingness to help- having had glasses from their other branch before they don?t even allow you to access your own prescription and state ?it?s just the way the system works? definitely wouldn?t recommend this branch.
October 2023 by S DK
I visited on 8 October 2023, I received such an attentive and caring experience from the optician. Abida was amazing, she explained everything I need to know about my prescription and made me feel better, I left knowing everything I needed to know and a lot confident about my prescription and eye care. Thank you so much, I am very thankful!
September 2023 by Damien McGarrigle
Sohail looked after me in the Solihull store and he was amazing. He was extremely helpful all round, but especially in helping me choose my new glasses. His recommendations, including about lenses, were honest and fair. He was also extremely polite and professional throughout. The store are lucky to have him working there.
August 2023 by Troy Hemsley
First appointment was amazing, the team, especially Yasmin, Ayman and Gaz were incredibly friendly and patient when I needed to think or handle something, and I ended up with the perfect set of glasses which completely changed how my vision is and for the better. Big thanks to them :)Pickup took some time but that could be due to me showing up so quickly, as they needed to find my glasses through their deliveries.Definitely will be continuing with Vision Express for the future :D
July 2023 by Sarah
I went with my mom for some prescription sunglasses and was served by Sireen Maani. She was very friendly and extremely helpful. She took time to advise and measure everything for my mom. She is an asset to the store!
June 2023 by Refa Khanom
I visited vision express Solihull, last week. Kara responded to queries efficiently and was extremely helpful. Thank you
June 2023 by Kendra Matamba
Receive great service from Gaz & Meera on ordering my glasses. Thank you ?
May 2023 by Aaron Wallace
Big thanks to Shabana for the amazing customer service and helping me find the perfect glasses. Very pleased.
April 2023 by Sue Wright
Received excellent service from both Shabana & Meera on ordering new contact lenses. Having been some time since last wearing lenses they explained the benefits of my contract and aftercare services plus the discount available on second pair of glasses. Very pleasant and informative.Sue Wright