November 2023 by Kasim Shabir
Outstanding service by i think she said her name was zhara, very smiley and talkative she greeted me very positively. she spent alot of time although i was being a pain she took time explaining the tones of different mens fragrance. Her customer service was exeptional as i took my time she did not rush me instead took her time explaining cost and tones of all the fragrances she reccomended and i picked out. Thank you for being patient with me and i definetly will come back again.
October 2023 by Zayn Ali
i spoke to a worker called anisa and she was very helpful and spoke to me about the different fragrances and helped choose which one to purchase
September 2023 by Ayesha Ali
the service from Rina was amazing, she showed me a selection of perfumes to match what i was looking for. She had a smile on her face the whole time. she was very welcoming and so friendly. 100% will be returning. :)
September 2023 by Shaz Khan (Shaz)
Great service from the manager Anisa. Greeted with a smile and showed me a variety of perfumes she definitely knows her stuff. Will definitely recommend the shop and especially the lovely service I received from Anisa.
September 2023 by Ibrahim Hussain
Great service, Rina especially was very accommodating and let me find exactly what i was after!
September 2023 by Jack Nason
Staff are about as much use as a pair of sunglasses on someone with only one ear! I don?t really know why the company bother having stores, might as well just go online.
June 2023 by Tracy Ward-broadfield
Izzy was amazing at helping my choose. Really friendly lovely lady.Thank you
May 2023 by Jamie Rose
I placed an order for collection which went quite smoothly but when I come to collect my item I was met with most rude lady you would ever meet. Really blunt attitude and seemed like she really didn?t want to serve me, I?m guessing she clearly did not want to be there. Let down the whole experience for me to be honest.
March 2023 by Smr Abs
lady at the counter is soooooo rude
November 2022 by duncan watson
Friendly staff and price matched
September 2022 by Thomas Plant
If I could give half a star I would. Fairly useless. Purchased an item from here a couple of weeks ago, which having attempted to use burns the skin and has left me questioning whether the item in question is genuine or a knock off? Upon attempting to discuss with the store manager, who advised her name as Selina. Her response delivered in the manner of a burnt out brummie house wife was merely a fob off with the excuse she couldn't assist and to contact their customer services, which she only provided contact details for with her name when pressed and said she couldn't call their customer services on our behalf using the forthcoming bank holiday as an excuse. This in itself is odd as most stores will offer an exchange within 28 days if they do not offer a refund, clearly this chain cares little for statutory rights. Overall I found her level of customer service skills and general soft skills to be very poor, so much so she appeared more like a general store assistant than the store manager/supervisor. As suggested I will look to escalate the matter with their customer services it is highly doubtful I will purchase anything from this chain again or recommend them.
July 2022 by Cam
I walked out. The lady in the shop had a foul attitude and clearly didn't want me there. It's disappointing really. You're better off going to the perfume shop.
June 2022 by Camran Khan
I walked out. The lady in the shop had a foul attitude and clearly didn't want me there. It's disappointing really. You're better off going to the perfume shop.
April 2022 by Kay Dee
I don't think the staff understand that people have places to go. They take their sweet time doing everything.
March 2022 by Susan Jordan
2 bargains for mothers day and birthday presents
