January 2024 by Helen Cusack
Was extremely impressed by my treatment. Staff so professional and helpful. Was very worried going in but with the tests carried out and the consultation came out a very happy person. I felt so well looked after.
December 2023 by David Lee
I received great service yesterday. Ruby was excellent. Great knowledge, very helpful pleasant person an asset to specsavers.
December 2023 by Eloise Mansel Edwards
Came here two weeks ago for eye test and new glasses, absolutely great staff and was very quick and efficient between having the eye test done and receiving my new glasses a week later. Highly recommend this store.
December 2023 by Tina Sealey
We were very impressed with all the staff but particularly by Ruby who dealt with our enquiry. She is very professional and knowledgeable and she made us feel confident and happy with the glasses quote she gave to us. She took the time to answer any questions we had and her customer service is outstanding.
December 2023 by James
My son had an eye test downstairs and they were very efficient and friendly. We then went upstairs to choose some new glasses and were left waiting for over 20 minutes without being acknowledged. When someone did come over they weren't helpful at all and they didn't seem interested in providing a good service.
December 2023 by Saggy Froggy
I recently had the pleasure of visiting the SpecSavers Solihull Branch and I cannot say enough about the exceptional service I received from Ruby. From the moment I walked in, Ruby's warm and friendly demeanor immediately put me at ease. As I was in need of my first ever pair of varifocals and some new frames, I was greeted with enthusiasm and genuine interest in finding the perfect pair for me. Overall, my experience with Ruby was exceptional. Her professionalism, knowledge, and patience greatly exceeded my expectations, and I left feeling confident and satisfied with my frame selection. Without a doubt, I highly recommend Ruby's services to anyone in need of eyewear assistance. Her genuine care for her customers and expertise in her field make her an invaluable asset to the SpecSavers team. Thank you, Ruby, for making my visit such a pleasant and enjoyable experience. C. Czarnecki
December 2023 by Geoffrey Collins
Very friendly staff nothing was too much trouble no pressure put on you to purchase products on the day I liked that.
November 2023 by Amanda Jenkinson
When I went to this store to get my glasses repaired, I was really nervous since I thought they couldn't be fixed. Ruby was a wonderful and charming woman I met. She adjusted my spectacles and was very competent in her treatment. I'm overjoyed with her! Ruby, thank you very much!
November 2023 by Carol Anslow
Had my eyes looked at by Jake Greatrex. He had a lovely way with him very thorough and professional recommended me to some eye drops they have improved already. Thanks Jake your customer service is amazing.
October 2023 by Tom Whittaker
Over about 40 years I have been very happy with the service provided by Specsavers. The recent eye test was great but, about 30 minutes into the fitting session, I was informed that Specsavers will not supply my prescription. Later, I found that other opticians can supply my needs albeit at higher cost. Sadly, the result is that I can no longer be a customer of Specsavers.
October 2023 by Peter Dragstone
The experience is good though the choice of frames was poor as I need strong strength lenses for my glasses I had only a few choices which I think is poor. Also for what you get in frame glasses for specsavers is expensive compared to other Companies online. I do recommend this Company but be cautious with the expensive costs that will occur in purchasing glasses. The eye test was good and helpful in knowing my eyesight needed improvement in lense strength for me to have better eyesight. The Staff were okay and helpful I just felt a lot let down when I had the new glasses fitted.
October 2023 by Paul Reddington
I must say the optician Jake i saw is a credit to this company, he made me feel welcome, took time to answer any questions i had and went out of his way to make me, a customer, feel part of the team, Thank You again Jake,,
September 2023 by Jackie Graham
Great service. All the staff are so helpful & lovely.
August 2023 by Athena Lim
Customer service is actually not that bad. But I think my prescription that they measured is inaccurate because I still feel quite dizzy and blurry
August 2023 by Amaan Hussain
I want to give a big well done to Ruby, the amazing Spec Savers employee who made my glasses fitting experience exceptional! From the moment I walked in, Ruby's friendly and professional demeanor put me at ease. She patiently guided me through the selection process offering valuable insights and helping me find the perfect pair of glasses that suit my style. Her attention to detail during the fitting was impressive, ensuring both comfort and functionality. The staff expertise and warm approach truly made my visit memorable. Thank you, Ruby, for going above and beyond and making sure I had a fantastic experience!