February 2024 by Craig Langman
Very helpful staff, very knowledgeable.
February 2024 by Twishy Dishy
Yet again first class service from this shop. PurchasedLG OLED42C34LA for a friend who is less abled. Customer service answered all my questions. I went to the shop to pay and collect. They supplied a map to direct me where to park in the loading bay which is located in the road at the of shop but 100 yards away. I suggest you use the map ( parking fine otherwise). Stuart the manager explained all this to me and I was very grateful. They brought the TV and free sound bar to my car and put them in. I have now purchased 3 TVs from this store a new would not hesitate to go there again.
January 2024 by Robert Dobson
Went in to look came out with oled tv and free sound barExcellent service
January 2024 by MU 17
Huge thanks to Stewart, Sam and Marcus for keeping the store opened past closing hours just so that I could go home and change my car over to a bigger one to fit the TV in the back. Great service.
December 2023 by Mark Lewin
I had never come across Richer Sounds until today, but now I wish I had known about them sooner. The staff in the Solihull store were really friendly and knowledgeable and seemed to care about me as a customer making the correct purchase for my needs. I?d like to shout out Karl who advised me thoughout. Thanks Karl ?
October 2023 by Richard Thomas
Bit of a trip down memory lane.I used to regularly visit the Richer Sounds in Birmingham back in the day!This is a great store!
September 2023 by Peter Hammond
Very good service and knowledge, purchased exactly what I needed
July 2023 by Peter Brameld
simply the best! The range of stock, and the expertise of the staff are 2nd to none.Here is a store that has its own telephone number that you can call and talk to a human being without going through loads of numbers. If they happen to be busy, you can leave a message and they do call you back .The guarantee that they give, up to 6 years is the best that I know of. I would recommend without hesitation.
July 2023 by G B1
Pre order collection so was only in the store a few minutes. Gave order details and friendly knowledgeable staff assisted and provided my order to my satisfaction. Phone call enquiries were quickly actioned and provided all the information for me to make a sured decision on the correct items to purchase. Thank you R S..??
July 2023 by Ben Holmes
Had a great chat with Marcus who was incredibly helpful, recommending a set of high quality hifi separates. There was no pushy sales spiel and he was very conscious about staying as close to my budget as possible. Will definitely be heading back to the Solihull branch if I need any further help or advice.
June 2023 by daniel sudbury
Excellent customer care from all the team. I turned up without an appointment and the support I received was first class.Nothing was a bother and they went above and beyond my expectations.Amazing experience
May 2023 by Iain Craney
I decided to go all-in and build my own home cinema in my loft, and sourced all the electronics from Richer Sounds. I was very impressed with the service I received; deliveries were on time, the prices were reasonable, and the staff I spoke to were very helpful. They also offer a really good warranty. Special thanks to Marcus and Stuart for their help when I needed to exchange some brackets that didn't fit my speakers. Pic related, very happy with the final results.
April 2023 by I'm A Party
I have bought an amp, set of passive speakers, turntable & stylus from the Solihull branch in the past 18 months. Dealt with Stuart who was friendly & informative throughout. Got plenty of good wide-ranging advice from him on what was available for my budget. No hard selling whatsoever.After sales service top notch as well. Any questions with products bought dealt with quickly & professionally. Will definitely return when I'm looking for further audio equipment.
February 2023 by Ian Cowley
Good old traditional customer service. Went in for soundbar asked for expert help and got it. Came away having spent a little more than I maybe would have wanted but got a great deal on a super Samsung soundbar. Cheers Karl
January 2023 by Joseph Price
Good service. Recently purchased an AVR & speaker set. Think I got a great deal. Especially appreciated Karl's support, answering any questions I had. Items not in stock arrived next day. Very responsive to email.