April 2023 by Andrew Avery
I am a NW customer at a different branch but went into mom's Solihull branch with her after my dad passed away. We had so many queries and problems. The staff were wonderful. Initially served by a young lady on the desk (very helpful and polite), we were then helped by a lady named Sarah. She was fantastic, sorted all our problems and lifted one of the weights off our mind at this difficult time. Very grateful.
April 2023 by Ian Watkins
Went into NatWest this morning regarding a problem I have trying to transfer money to another a/c with them. Given a phone number by the receptionist, which transpires it is for home, or travel insurance! Absolutely useless, appalling customer service.
February 2023 by Graham Shaw
I lost my debit card. I called nat West and told the operator. She told me my card had been cancelled and she had ordered me a replacement. 7 days later l went into my branch only to be told my. card had not been cancelled or a new one ordered.
February 2023 by Nuressa Bessell
WAS BUSY, NOT MANY PEOPLE WORKING ON COUNTER. LADY I SPOKE TO, WASN'T VERY HELPFULL, SO WENT TO THE BRANCH IN SOLIHULL TOWN CENTRE. MORE HELPFUL THERE.
September 2022 by Sul Sul
Recently came here as I needed to deposit some cash. I don?t bank with NatWest themselves but I bank with RBS. I got sent a letter from RBS informing me that the Birmingham city centre branch will be closing and I?m allowed to use any NatWest store as it?s it parent company. It ended up me not being allowed to use their services even though I had ID. I have lost my RBS card and I?m utmost certain I can deposit cash without a card. I had my online banking with me but even then I needed my card. I was served by a man who wore casual clothes, he really didn?t really seem bothered at all and it did seem like he was a manager. God knows what the issue was? Maybe I was young? Asian? Had a load of cash with proof of funds? Maybe I wore a nice outfit or a not so nice outfit and it wasn?t good for his liking? God knows, In the end I decided to deposit it at Lloyds across the road without having to use my card when I already had it and that went through fine. All then asked for was proof of funds and ID. Thank you NatWest Solihull for a brilliant service. Will definitely not be using NatWest Solihull next time.
August 2021 by Carol Mott
My parents have over the past year become house bound. My Mother was taken into hospital recently and although home now it highlighted the problem that my Dad who is nearly blind can no longer sign things. My Mother has phoned and written to the bank but they refuse to send anyone out to verify the form to allow my signature to be added to the account. Obviously Nat West don't care about their elderly customers, infact they abandon them!!!I feel one star is too many when they treat customers who have been with them since 1962 this way!!!
July 2021 by Ali Chaudry
Horrendous branch with appalling costumer service. They need to adjust their tone, and that goes across multiple staff members. A course in basic customer service would to them great.Urge all to stay away from this branch. The reviews speak for themselves. I would honestly go to a different branch even if it took a few extra minutes.
July 2021 by G. Walker
I wouldn't even bother totally incompetent,I've had a issue since 21st January, first time they lost paperwork phoned customer services told me to go back to the branch,went back filled in the paperwork again in on the 26feb and to find out it was not posted until the 11th March which has now been received by customer services ,a issue which I was told would take a maximum of two weeks is now nearly 2 months.And 6 months later with many a visit and phone call the issue has still not been sorted .I would never recommend this bank .totally unprofessional and incompetent.
September 2019 by Richard Moreau-Smith
Shocking service as usual and even the self service machine aren't working, poor state of affairs especially when the only open for 3 hours on a Saturday. Wake up to the real world and stay open all day as and serve your customers.
August 2019 by Andrew McRoy
Very good
May 2019 by trixx taylor
I have never had a good experience in this bank. They just ignore you and there's NEVER enough staff! Terrible!
April 2019 by Deryk King
Following closure of my local branch in Knowle last year I now have to drive into Solihull to do my banking. Contrary to what is said below, I have always found the staff courteous but their deployment is hopeless. Never more than one person behind the "counter" and always a fairly long wait to see them. Last week it was almost half an hour.
April 2019 by Mr Z Ali
Disappointing, more then once there has been a long que of customers and only one staff member on at kiosk. Other natwest staff walking around asking if they can help you. Maybe get those staff on the remaining kiosks to deal with the customers?
March 2019 by Terry Kemp
I've never known a bank were you have to wait for age6to be seen. Then when they do eventually see you you get spoken to like what's on the bottom of your shoe.!!!
October 2018 by Lynn Brown
Poor customer service. Staff have attitude and not welcoming
