February 2024 by Lukundo Siwila
Best place for men's suits .*Loads of shopping options*Custom options*hire and purchase options*Great customer service and atmosphere
January 2024 by Alison Fry
Great service.
January 2024 by Mary Prescott
Fantastic service from Steven - give that man a promotion! Efficient, friendly service and he has a great eye for style. Sorted us out a well-fitting, great looking suit (including tie and shirt) with no faffing. We will be back soon!
January 2024 by Debbie Hickling
My husband and son went into this shop this morning to hire a suit. As they walked in a young assistant gave them a funny look up and down as though they shouldn't be there. Was then told to have a look round not even a good morning or can I help you. When asked if they hired suits was told abruptly and with a tone that they needed at least 2 weeks notice and was just left to it. The man in question was incredibly rude and abrupt. He made them feel very unwelcome. Clearly his customer service needs attention. And a copy of this will be going to your head office. Not good Moss Bros not good
October 2023 by Ikhlas Nawaz
Exceptional service by Hannah (Asian woman). Helped me pick out the perfect suit for a wedding, from the colour, size, material etc. A great help to me and my friends who I visited the store with. Thank you Hannah for your service and patience.
August 2023 by AUC menow
Just to say that the customer service experience here is pretty poor. They have a good collection, just the service could be improved.
May 2023 by Todd Gravestock
Hannah was fantastic throughout the entire process of hiring my suit for a wedding, which fitted perfect. Great experience, thank you!
May 2023 by Peter Naughton
I was looking for a suit, for a wedding at the end of May 2023. I found the staff very helpful, and will be back to check out , further suits, well done to the staff.
April 2023 by Luke Brink
Hannah has been absolutely incredible! She has tailor-made my wedding suit (2 piece) and everything is perfect! No adjustments needed. Beyond happy with the service. Hannah as gone as far to take the suit to be pressed as she saw a couple of creases in the suit.
March 2023 by Daniel McAleer
Great experience and very knowledgable staff, Hannah looked after me and my groom party and made sure they were kitted out perfectly with what I wanted! I decided to get a bespoke suit made for me, choosing everything to measure. I even wanted buttons that weren?t available and Hannah made sure I got them!I went to try on my suit today, Hannah nailed it first time and it looks incredible. The team are perfectionist and will be holding onto the suit to get it tweaked closer to the day.Could not recommend them all highly enough!
October 2022 by Richard
Hired suits from here well in advance and instead of telling me they didn't have the right sizes they just sent me a load of random sizes. Nice one.
June 2022 by Tom Hailstone
We have encountered numerous issues with the suit hire department in the Solihull branch, for what should have been a straight-forward service for our wedding.During our first visit, I was given the opportunity to try on a small selection of suits that were available in store. It was extremely difficult to make choices based on limited choices both of suit styles and colours of accessories. At the time, we were assured that the cravat colour that was chosen would be available for hire. However, at the time of our order being processed in our final fitting a month later, we were informed that these colour choices were no longer being stocked and were discontinued ? essentially wasting hours of our fitting time over the previous weeks! It is extremely disappointing to show off products as part of the fitting that were no longer stock.Additionally, we were incorrectly told (at the point of hire) that the package we had been fitted for was not the standard package and so an amendment had to be made to every individual order to ensure the jacket and trousers would match in colour. The orders had to be amended one-by-one over several hours and needed manager approval. However, we only found out a few weeks before the event that this was COMPLETELY INCORRECT and a different colour trousers had been ordered for no reason. The assistant processing the order had got it completely wrong, wasting hours processing unnecessary orders and it is only because we contacted the store did someone else notice the error, on a rare occasion when the store phone was answered. This is completely contradictory to your website pledge that states ?the store team will be there to assist and will always endeavour to resolve any issues with your order.? Not only was it a struggle to contact your Solihull store at any time of day but your staff members were incompetent and continually blamed a ?legacy system.?Furthermore, the majority of our (eight) outfits had been sent to the Solihull store, despite all of my groomsmen requesting that theirs should be sent to their local store ? in various locations across the UK. After receiving an email stating that all suits were in transit to Solihull (against our wishes), we then needed replacement orders to be dispatched for some, but not all recipients for the correct trousers and pick-up locations. To add to the confusion, some groomsmen received the correct trousers from the original order and others received wrong items. This was a stressful time for us all in the build up to such an important event.Overall, this whole process has been absolutely frustrating and has added unnecessary stress to our wedding planning. Due to appalling communication in the store, I have been forced to make numerous trips during my working hours to resolve these issues. There was nothing on the order sheets that gave any indication that the trousers would not match the jacket ? and I trusted that the staff would have the expertise in this area. Promising your customers that you will ?resolve any issues with your order? is only applicable if your Store Assistants are aware of the issues in the first place. It should not be the customers job to make your Assistants aware of their mistakes. This is unacceptable.We feel incredibly let down as we have paid you Full-Price, almost to the amount of £1,000, for what should have been a premium service. Issues with communication and the poor-quality customer service have overshadowed our whole experience. We will be very reluctant to use Moss Bros in the future, nor would we be inclined to recommend your services to others.We did not feel that the branch showed any sympathy towards our issues and we often felt like an inconvenience when communicating with the store with our service issues. Being told to ?pass my issue onto Head Office? simply is not good enough
May 2022 by Chris George
Shockingly bad...quoted a 2 month lead time for suit hire...event itself wasn't even announced that far in advance...a shambles...serious issues with management and supply chain...avoid !
April 2022 by David Kaluwahandi
A poor customer experience. Essentially had to sort myself out looking for a suit for a friend?s wedding. Security tags were left on the suit after paying, meaning I had to go back to the store to get them removed.
April 2022 by Steven Harwood
Dont waste your time, they couldnt care less. Phoned about wedding suit hire. Lady on the phone at 3.10pm today, your in the wrong job as your customer service and telephone manner is shocking. I called up to see about booking 5 of us to go and get fitted for wedding suits. Told me to book online, so emphasised I wanted 5 of us to go. Then told we can do that but will only get an hour slot. So would recommend going seperately, completely missing the point of making it a group exercise. When I mentioned that I wanted navy blue and tails, I was basically told how they dont fit well and will be really uncomfortable. She literally was telling me anything to get me off the phone. Completely ruined the experience for me and put me off shopping at Moss Bros. I will take my thousand pound budget elsewhere to a proffessional company who actually have time for their customers. No wonder they have had financial problems.
