March 2024 by Ivana Becarova
Appointment cancelled, they didn't even let me know.
March 2024 by GURU W
Reservation(cancelled) fee not refunded £1000, it?s been a month, all of a sudden team stops responding?. no progress even after calls/emails.
February 2024 by Ceean Morrison
I visited the Mercedes Benz today in Solihull Birmingham...Absolutely terrible service, infact they put right off buying a mercedes Benz..No interest atall, didn't really talk much...Terrible..Made feel awful..Been courteous.intetested and polite goes such a long way...Will never go back there again...I would of put no stars sorry ?
February 2024 by Just Diamonds Ltd TA Bluefire
To MercedesIt is a great shame that after over 35 years I will not be buying another Mercedes.The main reason is the after sales/service department has become dishonest, abysmal and extortionate.I recently changed the battery in my car. And after a few days I was getting an intermittent fault on the car which was ?Stop Car, Leave engine running?. So, I had the alternator checked and it was fine. Then I noticed the clamp on the battery which connects to the positive terminal was loose. At this point there was no other warning light showing. Anyway, the clamp would not tighten, but fiddling around with this resulted in the engine waring light coming on and staying on. So, I took it the garage where I had the battery fitted, their diagnostic computer showed no faults, So I took it to another Mercedes only specialist, now this garage has serviced my car before, and their work record shows on the Mercedes database. They said they could not find a fault and it was almost certainly the battery clamp. At this point the car was working and running fine, So I wanted a second opinion, this is where the fun(not) starts.I called Mercedes Benz in Birmingham, they told me they had no availability to book in until Mid March (Which I think is really bad considering Birmingham is second city and all that). So they offered me either Solihull or Tamworth. So I booked in with Solihull. Which is a minimum 45 mins drive each way.The car was booked in for Friday 9th February, I took it in as booked at 9.30am, I added to the comments on the self service check in about the battery clamp.I got a call at 2.30pm saying they had an issue and the car had not even been looked at. I was given the choice of either picking the car up and rebooking or leave it there until Monday morning. So, they had it there for 5 hours without doing a thing.Reluctantly I agreed to leave it there until Monday, Then I received a call on the Friday evening to say that they diagnosed the fault as a faulty downstream sensor. And the cost will be £745.00 inc vat, they told me the sensor was £245 plus vat. I questioned the loose battery clamp and the chap said nothing had been picked up on that despite me logging it in their comments. During this call the chap clearly told me they would look at reducing the price. Which they never did until I raised it, and when they did reduce it, it was by a measly £25.At this point I know I was been lied too, That sensor was never faulty, ( but at that stage I can not prove otherwise) and they wanted to charge £400 plus for labour to replace sensor that is easily replaced by removing the bottom engine cover and replacing the sensor by simply pugging and unplugging.Anyway on Monday at 8.30 am morning I called to check on the progress of the car, they told me it has been repaired, Once I again I questioned work on the battery clamp. And the lady told ?everything that needed to be done was done? and she could not tell me specifically if it had been done. So I went to pick up the car, Once again, I questioned if the battery clamp had been done, and I got the same answer ?everything that needed to be done was done?. I pursued the question further and they told me it had not been done- This is despite me requesting this 3 times. I was told I would need to rebook again and more diagnostic etc charges would apply.I want to say Mercedes and in particular to the service manager at Solihull, you should be ashamed of your staff, they showed a genuine lack of empathy. Also they never answer the phone on the extension(if your car is on site), And this is not the first time I have been lied to by Mercedes staff(last time they told me I needed a gear box service at 60k miles, when another actual Mercedes staff member told me I did not. Plus they do not accept American Express.
February 2024 by Leo Graham
If I could have given zero stars trust me I would have. The worst service I?ve ever experienced.my car failed its M.O.T primarily due to a corroded sub frame. Brought the car in for inspection, the person dealing with me was going all over the place with what was wrong etc, eventually I asked him if the car was safe to drive. At that point he had to go back to the technician and ask the question. Obviously the technician said no. The car had to be left with them, for an inspection then Mercedes in Germany would decide if they would repair the vehicle under warranty. I left the car, no courtesy car offered , £35 cost for taxi to go to work. I then had to loan a vehicle. The only saving grace was the part which was originally scheduled to get to the 18/02/24 got there earlier & so was able to collect my car 09/02/24. If I?m honest I got two phone calls 08/02/24 from a young man , he was the only person that seemed helpful & genuinely wanted to help. When ai collected the car things were explained but I honestly never felt like a customer, more like an object . I had to pay for another M.O.T remember it failed primarily due to the sub frame, they wouldn?t even waive the cost of a retest!!!!. Considering they had my car for two weeks I?d think they?d wash it, not even that. I had a far better experience at the erdington branch, just that I couldn?t get an appointment sooner. I?m now seriously considering getting rid of my Mercedes. Left after paying £377 for repairs that was done yet not flagged by M.O.T at garage that failed the car for the corroded sub frame.
February 2024 by Mohammad Waseem
Good place to buy your merc
January 2024 by Altan Varol
I visited the Mercedes Solihull dealership today with my family and a middle-aged lady was very rude to us. A behaviour that does not befit the quality of Mercedes customer service. This lady, according to the first impression, I guess she did not value us because she did not classify us in the class that can buy a vehicle, it is really very sad. We were shocked as a family.
January 2024 by Jabran Khan
Great customer service
January 2024 by Nassar Ahmed
The place is a joke. Booked my appointment 4 weeks ago with courtesy car got to the appointment told me they are to busy and made me wait for 2 hours just to tell me that. and they reschedule my appointment for the following week.I won't be going to them again.
January 2024 by M Lawrence
I had my car recalled for an airbag change. The first time I took the car there, they got a damaged replacement; this had me waiting 1hr 30m. The next time was the same but they promised to give the car a full valet, in compensation. I still don't know if they changed the faulty airbag as I have no invoice for the work; and they didn't even wash the car??? No no no...
January 2024 by Carol & Adrian
We are so pleased with the service we received from John, Ciara and the team at Mercedes-Benz on the Warwick Road in Solihull. Our local dealer in Berkshire did not have the vehicle we wanted but the team in Solihull was able to locate the vehicle from its wide network of branches and we collected it yesterday. From start to finish the process was excellent and very straightforward, the team members are approachable, knowledgeable and very easy to deal with. We would have no hesitation in recommending Mercedes-Benz in Solihull.
November 2023 by Steve Pell
I bought an ?A? Class from LSH in June for £22,000. We recently suffered a double pot-hole blowout and discovered at the roadside that LSH had provided a lock-nut set missing the removal adaptor so we had no way of removing the wheels. Luckily an AA patrolman managed to get them off but it was most inconvenient. I contacted LSH in the expectation that they would arrange to replace the locknut adaptor and provide an apology for the inconvenience of having failed to provide it. Alas not. Apparently I signed for the car and it?s my problem - but they?ll sell me one for £40. I?ve given them £22,000 for this car. Why should I reward them with a £40 sale to put right their failure? Indeed, why should I send my car for service with them and why should I ever buy a car from them again? What poor and short-sighted customer service and what incredible reputational brand damage when I tell my friends and colleagues of my experience. I expect much better of a Mercedes Benz dealer. What a disappointment.
October 2023 by Denise Edgington
From start to finish Danielle was very professional, knowledgeable and caring.This was my first purchase of a car for a very long time and Danielle showed nothing but kindness and patience.Everything was explained fully and to a level I could understand!Thank you Danielle for everything. Totally loving my new car.
October 2023 by benoit alvarez
They operate a nice little scam (in my opinion), leave sold car on their website, take £1,000 deposit from you on the day, call you a few days later, hours before you getting the car, to tell you they was a system error "come on", and the car is sold, but let's explore other cars.....no.....ok you can have your money back off course.... but well, no today, it takes up to 7 days.If they do this to x customers, they will never have cash-flow issues......As I said, nice little scam (again only in my opinion).Oh and of course, they are unpleaseant even so they are the one having made a mistake
September 2023 by Mj S
Avoid this branch if possible, worst customer service, do not let either Courtney or Joanne deal with your repair/service, both need to be retrained with regards to dealing with customers. Courtney was supposed to have called another branch on my behalf and didn?t get to me even after having waited in person from 9:30am and it took me to raise the issue with Joanne at 2:30pm who was extremely rude and stated that Courtney was dealing with another 14 customers and I had to wait. Joanne stated that apparently Courtney tried calling the other branch but couldn?t get through. I called and got through straight away and was told that nobody from the Solihull branch called or even left message, I was blatantly lied to. Finally they released my car at 4:30pm and to add to the misery the person who was supposed to do complimentary vac and wash was not available for another hour!I gave up and left having waited 7/8 hours in branch.will be logging complaint with Mercedes head office too!
