August 2025 by Michelle Mills
Good morning and you. No.
January 2025 by Ahmer
I find the staff friendly and helpful at this branch. I typically visit once a month to pay in cash and I get good customer service from everyone at the service desk. I am made to feel like a loyal Lloyds customer. Keep up the good work team.....
January 2025 by David Johnson
Very poor customer service. Staff un-helpful. Left waiting for a transaction to be completed and in the end left when no one would go and find out where the member of staff had gone. Used to be. Great branch but alas no more.
October 2024 by Ken Lloyd
The new system is not satisfactory. It is not the fault of the staff who try to be helpful. However, one enters a general space and then one waits to be seen. The problem is that there is no clear method of telling who is first in the queue, who has been seen and who is waiting. On one occasion having waited 30 minutes we went to the traditional counter where the member of staff took pity on us and transacted our business. The constant music is also a distraction and many questions and answers have to be repeated
May 2024 by Ian lloyd
Disappointing that the customer service desk has been removed and replaced by a single person using a tablet.
December 2023 by coco brown
Exceptional customer service from the staff. I would like to thank Henry, Chloe and Jo for setting an example of how to apply good ethics in a workplace.I believe a few staff in the lloyds acocks green branch would benefit from observing the staff at the solihull and take note on how to support customers and uphold the values of the company.Again a big thank you to the staff at Solihull for restoring my faith in humanity. ?
December 2023 by mascotes mayhem
Pay some money in to my account on the 24/11/23 and I when to the counter and the lady was very rude and said to me that they can't pay money in no more that the counterI explain to her that the machine wasn't accepting it at santander as the money was all folded up and creast she then when on to say that they have different machine to other banks wasn't even listening to what I was trying to say to her and then she ask her fellow colleagues to step inTheir service has gone down hill
August 2023 by paul gebbett
I am not impressed by the online new customer account service , as we tried multiple times on photo information which kept getting denied. Then calling customer services and getting cut off after a couple of minutes is a joke
December 2022 by Jean Scott-Miller
Extremely helpful
October 2022 by Andy Bennett
Lloyds was once a great brand but sadly no longer. There is no hint of customer service nor pride in the way this business conducts itself.
October 2022 by Wendy Elvins
Friendly staff and good service.
June 2022 by Kat CherryBlossom
I'm really appalled by the service of lack there of that my husband received. I rang lloyds bank and asked if my husband could come in and put some money in mu bank. They said yes all he needs is my bank details. I needed it to get a cab home cause public transport was delayed due to an accident so I had to get user but we only had cash. So my husband went in as the people on the phone operator instructed ... and he was denied. The lady had ginger hair and glasses and apparently made him feel like she didn't like the look of him. He just came from work so probably looked abit scruffy but I ended up being stranded cause he couldn't put money in my bank to get home . I waited 2 hours in the rain before I managed to get a lift. Thanks lloyds ! Really needed that ! I don't understand what the issue was. We did everything you told us to. But you still said no. Never have there ever been a problem putting money in the account. No matter how. Fuming is not the word. Might change banks if this is the case.
June 2022 by Chloe May
Great service when they are not busy
November 2021 by Customer Care Team
Who is this branch closed? Is it closing permanently? I went yesterday and a sign said it is shut due to coronavirus?????
October 2021 by Vilma Bottini
Aggressive lady, unhelpful .
