March 2024 by Daniel Luca
Renting review - Solihull/Knowle as for the moment is the same teamOn short: everything that could go wrong with renting a property in the first month went wrongGarden: beautiful private garden surrounded by tall bushes on sides and trees in the back.First month: our gardener will contact you, we appointed him to cut the bushes at fence level(half) - bye bye private garden & good looking garden. No questions, consultation or communication - just a noticeLounge: "lounge with gas fire" described in add, not large, but cozy looking . Confirm when we went to visit and we were told will workFirst month: we try to open the fire, does not work. We contact them and the answer is that it didn't work in years - leaks gas and material fitted around it is not safeInternet:Before signing the contract: their moving hub - sure you can have internet from Vodafone, we book installationDay we move in: we try to reconfirm was ok via email - no responseDay before the internet was booked in: we go in person ? they tell us a specific paper is required, we ask if they can ask the landlord without that -no!. Vodafone - you'll have to book again, next available spot - 3 weeks = 1 month without any broadband. BTW, almost all consultants from Vodafone had no idea what that was and asked me to just call the landlord ? wish I could.Inventory: contains even a bag of dirt and a rusty bike, visibly not functional and unused for years = is ok, tenants can keep the trash safeContract: filled with (if applicable), not clear and with no terms, just laws. Should we ask a LETTING agency which are the legal terms for notices?Not sure if it matters, but we have not negotiated the rent - we like the house and took it. Still to go this wrong... and first month didn't end yet...At this point I really regret I choose an agency over a landlord - both me and my wife we were so happy when we moved in..
December 2023 by Mark Disley
Excellent service from start to finish with great, responsive communication from Sam and the office Team.Tony led by example, with great pre-sales help and advice - and even greater post-sales support!A real pleasure - thank you.
December 2023 by sunny poon
Bad experience. Colleague left and held my deposit for a month without any update.
December 2023 by richard hancock
Enquired about a property for sale over the phone. I was promised basic information regarding managing agent and fees but never received a call. Visited in person to arrange viewing and obtain answers to basic queries. I felt the chap just wanted to capture my data and wasn't interested. However, he promised to email basic details (of which an agent should be aware) before the viewing.. nothing received of course. Viewing cancelled.
October 2023 by Jovana Chaplin
Leanne and the team were very helpful, always quick to respond and on top of all the details.
October 2023 by Arshad Ali
I would just like to write this review as a post of appreciation, for the support and patience the staff members at hunters have had with me, when I was looking for a rental property and whilst filling out and addressing the paperwork. I appreciate the support Leanne, Danielle and Amanda gave me.
October 2023 by Tim M
Update September 2023. Unfortunately, the service from Hunters with regard to lettings is no longer acceptable. I have been trying to speak with someone about my tenants renewal from over a month now, however they do not respond to emails or calls. Every time I phone it goes to voicemail. I have emailed them to give notice, but they have not responded to that either. I am not local to the area to visit the office. It is a shame because they used to be great, but I understand some of the lettings team have left the business recently.I have used Hunters in Knowle over a 20 year period for house purchases, a house sale and more recently managed letting services. The whole lettings team are excellent, including Leanne, Jo, Oksana and Kelly. They are always friendly, helpful, responsive and very professional. I would definitely recommend trying Hunters for letting and sales.
October 2023 by Jennifer Foster
Great service and support throughout the tenancy from Hunters. In particular Molly who couldn't have done more in terms of assistance/guidance and support along the way. Everything was dealt with quickly and efficiently and couldn't recommend the agents more
July 2023 by lauky2
Thanks very much for your help during our stay in Solihull. The staff of Hunters, especially Molly, are very helpful and considerate to listen to our request and try to accommodate.
June 2023 by Craig Barnett (Craigybaby83)
We had a really good experience with Leanne at Hunters, her communication was excellent which took a lot of the stress off our shoulders during our house move.
June 2023 by Gyokay Mustafa
Our house rental process was carried out smoothly andmeticulously with Leanne Turner from Hunters, our questionswere answered promptly, we are very pleased to work with Hunters.Your little surprise at the key delivery was also very gracious, thank you.
June 2023 by Andrew Wallace
My experience with Hunters selling a house has left a very unpleasant taste in the mouth.They valued the house at £675000. My initial involvement was with Matt but he left Hunters soon afterwards. He was friendly.The initial marketing and a video tour of the house were very good. The sales process however was by contrast very poor indeed. And let's face it, if you are selling, that's the bit you want to be very good and are paying very good money for.I never met any of the prospective purchasers. I was not involved in discussions with them. The property was empty which may or may not be of significance.I received 3 offers around the same time - all for £600000. That in itself is quite a coincidence. I felt was put under considerable pressure to give these totally unrealistic offers serious consideration.I was at that time prepared to accept £650000.Unfortunately over last Autumn following the long dry Summer of 2022 some cracking had developed in the plasterboard in the living room. There was a subsidence scare which was ultimately ruled out by an insurance company's expert report.However it obviously moved the goalposts a little.Hunters told me that I had an alternative offer: either £600000 now or £630000 in 6 months time if the cracks were monitored and various works were paid for.£600000 was too low and 6 months too long to wait. Neither offer was acceptable to me, only to Hunters.The contact between me and Matt's replacement was never cordial and I felt I was being talked down to as if I didn't know what I was talking about.I felt I was being cornered and it was a take it or leave it.Indeed because I did not accept this conditional offer I received the following email from Hunters:" Unfortunately I do think at this stage there is little more that we can do to help you with the sale of xx xxxxxxx xxxxxx. ........ I do suggest that you to (sic) take the house of the market......"So I did.However, the prospective purchasers were extremely disappointed with this. They sent letters to the property saying that they still wanted to buy the property. And so we then had to deal face to face with each other.They too had not been happy with their dealings with Hunters.It turns out that they were prepared to proceed immediately without all the preconditions and a 6 month delay for a figure of £635000.So in short - can you do better? Yes you can.Do I feel that Hunters adequately put forward our positions? No I don't.I advised Hunters of the sale through my solicitor.Do they still want full commission?They are estate agents aren't they? !But at least I, yes I, managed to sell the house, and the original sales particulars and video tour were very good.
May 2023 by Becky Wicketts
Grace and Jess have been extremely helpful, kind and professional on the lead up to advertising the house and when viewings were taking place. They kept in constant contact via phone, watsapp and email so you always knew what was going on and what was to come. They arranged viewings close together and at times that were convenient for us with a 1 year old and a dog. Overall, we are very happy with the service that has been and continues to be provided throughout the sale.
May 2023 by Peter Christie
Having transferred my letting from another estate agent in Solihull who seemed to delight in overcharging and providing poor service, the contrast with Hunters has been a breath of fresh air. All of the Hunters team under Jo have been brilliant and a special mention of Leanne who has made the tenant renewal very straightforward.
May 2023 by Karen
I can highly recommend Grace ? Hunters Estate Agent in Knowle, Solihull. I recently viewed a property in the area and from the start, Grace was pleasant, informative and professional, Grace, kept me informed each step of the way, quick to reply and communicate with me. I have no hesitation in recommending Grace to others buying in the area.
