January 2024 by Sandra Ford
We were welcomed by Lynne and from then on it was a very pleasant and informative experience, one which we both appreciated and subsequently ordered our bed etc with absolutely no hard sell and never once felt that we were being rushed through a process.
January 2024 by Bernie Martin
We went there yesterday to buy a replacement mattress. Chet, who greeted us as we came in, proved very knowledgeable, very patient and very helpful. We did buy a mattress and a base for another bed.
January 2024 by Peter Collins
Very pleased with the service and the mattress, thank you.
December 2023 by L?Instagram
Lynne was extremely helpful. She asked if we needed help as we went into the store in a friendly and professional manner. She set us up on the machine to check our measurements and then showed us beds aligned with the outcome. There was no hard sell and once we had narrowed it down to just a couple of mattresses, she left us to try them and went and made us a very welcome cup of tea! Lynne chatted to us about our preferences and made sure we had all of the relevant information to make an informed decision. Looking forward to delivery of the new mattress in the new year.
December 2023 by Lee Somerville
Went to order a bed last night just before they closed we was greeted with baz and liz who was a lovely man and lady helped us with everything we needed and answered all our questions offered us drinks and couldn?t do enough for us they were so helpful they are fantastic members to the team when we need to order something else we will defiantly ask for baz or Liz
November 2023 by Terri Wetton
Lauren the assistant manager helped us with choosing our beds, offering drinks and trying different beds to suit our individual needs, very helpful Indeed, highly recommend going there. ?
October 2023 by Gurjit Sangat
Fantastic service from Natalie and at Solihull Shirley branch
September 2023 by Graham Perkins
We received excellent service from Lauren. She was very thorough in explaining all of our options. Nothing was too much trouble, she was friendly, knowledgeable and patient. We came away confident that we have made the right choice. We would have no hesitation in recommending Dreams Solihull to friends and family.
August 2023 by thecollerans
Barely in the door and we heard a bright and cheery good morning. Bridie continued to guide us through our new mattress choice, lots of advice, humour, coffee, and suggestions including new pillows. A very easy, smooth purchase. Hopefully delivery ? is as simple.
July 2023 by mike moore
As soon as we went into the store we were greeted by Bridie who asked if she could help with anything. Bridie was extremely helpful and couldn't do enough for us. She was polite offered us a drink and asked if we would like to try the bed which would analyse the bed most suitable. We couldn't have asked for better service. She never made you feel she hadn't enough time to serve us and happily came away knowing we had bought the right mattress and the pillow recommended for myself. Excellent a pity more stores don't have employees like Bridie.
July 2023 by Maisie Franklin
Bridie helped me at the Shirley store at Sears retail park, and she was super informative and attentive. She offered me a drink before showing me around, and helped explain all the details. I went away with the perfect buy, and she made sure I could get it before my moving in day which was ideal. I had a great experience with her.
June 2023 by Ian Crockford
Excellent customer service at Dreams Solihull. Very knowledgeable sales staff. Extensive range. A real shopping pleasure. Great bedding too. Highly recommended.
June 2023 by Tasneem Mahomed
Dreams Solihull Retail Park has the most helpful staff who always attend to me in the friendliest manner. I have purchased 2 mattresses and a single bedset from them and I am very pleased with my purchases.
June 2023 by Maqsood ali
i dont want to give even 1 star bought mattress from them month ago i spent 1200 pounds but cant sleep at night waste of money their technician came to see where is problem but now company saying we cant do anything everything is fine dont buy anything from them waste of money
June 2023 by Rose Hamer
I only gave one star as couldn?t give 0 to start service. My elderly parents 89 and 91 spent £1056 for a electric bed base the assistant that served us was so busy chatting and not listening that she didn?t put base to be taken away only ( it was £40 why would we not book it)new one to be made £70) for that service. Last Tuesday they came refused to take bed and still today at 1500 no reply from them no refund disgraceful service to two vulnerable customers 6 times I have tried through chat and email and phone no one has answered as of course no one answers a phone anymore ( and we?re away so couldn?t go in)but happy keeping their £1056
