February 2023 by Marrio Demills
When into the Solihull store to buy a suit for my wedding.i ask a lady working there where the suit we're she show me, as I was walking over, the store manager Adam tutton come up to me asking to leave the store because he had a suspension that I had been shoplifting in the store.I ask why he thought that he told me he didn't have to give me a reason an I just had to leave the store.I told him I haven't be in the store in years and could he check to make sure I was the right person he refused an told me he didn't have, to this when on till security turn on and even they wasn't convinced by Adam tutton storey. Adam tutton eventually said that I could buy a suit and then leave the the store but I was so embarrassed but the whole ordeal that I just left the store. what a terrible shopping experience I will never go back to that store
October 2021 by Aaron S.
House of Fraser in Solihull is a fairly good store, one of two large department stores in the town. While I prefer John Lewis at Touchwood, this certainly is not a bad alternative, offering some competition within the town's high-street. The store is a little dated, and seemed very quiet - this seems to be something that has came up in many other reviews. It makes me think if people are visiting and claim it's quiet - do we all turn into ghosts when we visit here? Perhaps they should call it House Of Kasper? The product selection was fine, again there is better within the town centre, the store did feel a little old, in need of TLC and like it was on its' last legs anyway. I'm surprised this store remained open despite many closures within House of Fraser. The staff in the store seemed friendly enough. 3*
December 2020 by Tasha Salter
Appalling customer service. They're not replying to email. We are still waiting for an order made on 5th December
July 2014 by Harpreet R.
I came here last week to pick up an on line order. The service was great and staff was very helpful, in particular the shoe staff they were very patient while bringing out about 20 pairs of shoes for me. ...But never mind that, the reason I decided to write a review was because of an incredible discovery I made....If you go to the haberdashery section, (next to the on line order collection point) there is a large stand with all sorts of different wool in it, all for only a few pound each! How amazing! I would never have thought to look for wool in house of Fraser, and I definitely never thought I would get reasonably priced wool there lol. So I thought I would share my brilliant find so that my fellow knitters can get an early start on their Christmas presents this year :-)
