June 2023 by Simon Borszowski
There's a restaurant in the centre of Birmingham called Karen's Diner. Its USP is that you get deliberate bad service, rudeness and attitude from the staff. If you go there you know what to expect and enjoy the novelty of it all.I think Karen's might have branched out into supermarkets, with this branch of Co-op being one of the first. Unfortunately they don't seem to have let their customers in on the joke. So if you ever do need an emergency pint of milk or bottle of Pinot and decide to pop into this store, just be aware that the unfriendliness and rudeness HAS to be part of a deliberate, confected strategy.If you'd prefer a friendlier shopping experience, I recommend the self-checkouts.
April 2023 by anthony hawkes
Pleasant shop and staff. Useful little shop when you're on the move which stock almost everything I've needed. Baby section could do with better stock control.
June 2022 by Saad ali
Lovely shop everyone was very welcoming
May 2022 by Angie Pulfer
I like this little shop as it's clean, local and can have some good bargains. Fresh bread and bakery can be a treat. Hardy for parcel drop off and pick ups too.Some of the staff need to crack a smile or have a bit of training regards being a little more welcoming when working 'with' the public. But on the whole a great little shop for emergencies ?
November 2021 by Tyler Thompson
Terrible customer service outrageous prices 3 pound for a little wrap just stupid. Some of the staff have zero percent manners and 100 percent rudeness. They take forever to restock one shelf and we are not in lockdown anymore
October 2021 by Phoebe Pinfold
Rude women at checkout. Not expecting amazing customer service, just basic level respect.
July 2021 by Shaun Sleeman
Great shop friendly staff always helpful.
July 2021 by Villa boys Avfc
Hockley Heath shop Bananas are always old ! I need bananas this shop has discussing bananas ! Staff are fine and friendly if they fancy opening on time ?
July 2021 by Bernadette reidy
Two nice staff younger ones the rest need to go on a course for manners and dealing with the public worse co.op for customer service
May 2021 by S M
The staff are nice and Neil the Manager is also very nice. Always geos the extra mile to help customers. Also lots of Gluten free options.
September 2020 by Morgan's Motor Vehicles
Ive used this food store for 2 years. Staff have been friendly and always helped if something is not on the shelf. A little more expensive but you have to expect that for a local store. Great beer selection and have an on site bakery!
September 2020 by Kyser S
The staff are nice and Neil the Manager is also very nice. Always geos the extra mile to help customers. Also lots of Gluten free options.
September 2020 by trevorkehoe72
You need to show staff how to pick up the work phone and get them off their personal phones. But nothing will get done will it, it?ll stay the same with just someone saying email this dept.
July 2020 by J C
Staff here needs retraining as they are rude and lack customer service. ???
September 2018 by Sue Wood
Went in this store yestersay about 8pm the staff were rude.
