Car Dealers in Solihull, West Midlands

“Joshua Kinson (Sales Executive)This is the third car that I have purchased through Birmingham Audi. My original order was completed by a former employee at Birmingham Audi.Joshua Kinson then became my sales executive.I received a good service from my previous two sales executive, however, Josh’s service went above and beyond my expectations and previous experience. We agreed on a mutual date and time where we able to go through the majority of the financial,, legal and policy paperwork and signatures before collecting my car 4 days later. When I then only had the handover documents to complete.I was, and I am grateful, that Joshua completed the sales in two halves, which enabled me to process the procedure with a clearer mind and ask all the questions I needed to.Joshua has been very patient and helpful with me and had my car all set up for and talked me through some of the many features in the Audi Q5 hatchback.I am really pleased with my choice and I very pleased with the service that I received from Joshua and how he conducted himself. Nothing appeared too much trouble and what he wasn’t sure about he sort clarification/confirmation.I am aware that there are targets to be met and exceed where possible however, at no point did Joshua put me through any undue pressure during the process of me purchasing my lovely Audi Q5 Hatchback.In conclusion, I have encountered a very positive customer journey /experienceRegardsPaulette Gonsalves.”

“We are so pleased with the service we received from John, Ciara and the team at Mercedes-Benz on the Warwick Road in Solihull. Our local dealer in Berkshire did not have the vehicle we wanted but the team in Solihull was able to locate the vehicle from its wide network of branches and we collected it yesterday. From start to finish the process was excellent and very straightforward, the team members are approachable, knowledgeable and very easy to deal with. We would have no hesitation in recommending Mercedes-Benz in Solihull.”