December 2023 by Rahman kalkhoran
I just want to thank Kiran At Solihull I was waiting on getting an email I could send the feedback on and still have not received it so I had to share how amazing kiran was honestly she lifted the weight of my shoulders and was so patient with me and how she explained everything to me she made it soo simple.Thank you kiran
November 2023 by Helen Faulkes
Quick,polite and efficient.
November 2023 by Mr Foster
I carried out some work in this branch today, and was very happy with how pleasant and professional the staff were. The lady who showed me around was great. It was her first day and she couldn?t help me enough. Thank you. You made my job a lot easier.
November 2023 by JE Duffy
(Unpoofed/ without prejudice)I've been a Barclays customer since 1986 when I opened my first Bank Account. I've always appreciated the service. So I've never left Barclays and I still have the original bank account I opened almost 40years ago!. I never bank online, and after visiting this Barclays Branch in Solihull (28/9/2020) I was reminded yet again why that is - and if my memory serves me right it was service with a smile!
October 2023 by Zarah
Terrible bank.Tried to open a joint account. Arrived at the branch for the ID check, Joel told us we wouldn't be able to be served as all branches close at 3pm (definitely in some deep water, if you know, you know). Anyways, he told us to come back the next day, or the day after and we did. Only to be told we didn't have an appointment so couldn't be served ... when Joel told us to just turn up!Raised an official complaint with Barclays. Was told there was no appointments this month at Solihull for an ID check. And no appointments at the Coventry Road branch this month OR next month. Not being funny, but a bank not being able to ID check you for 2 months definitely screams dodgy, something not quite right with Barclays.Would not recommend! Bank with the *black horse logo* is amazingly efficient in comparison, would advise anyone looking to open an account to go there ;)
October 2023 by Saima Aziz
Terrible service, rude staff, no organisation, keep people waiting and no queuing system. Staff shouting at each other in front of customers. Worst banking service available.
October 2023 by Mohammed Ishaq Mir
Absolutely atrocious, no staff today at any counters, outside paying in machine out of order and a massive queue for the two paying in machines inside!
August 2023 by Charlie Plain-Jones
Brilliant counter service from Lucy sorting out my Wife's accounts for her yesterday!She was so quick and competent- there is no way we could have done all that online.We are very grateful -well done.
August 2023 by Esa Khawaja
I visited this branch friday 4 august and there was only 2 persons in the branch including me and i want to correct my name spelling and no one helped me and i waited so long.Bad customer service
July 2023 by D Begum
Timothy and his team work efficiently and resolved my query on the same day which the other branches escalated for days. Thank you for your excellent customer service. You are the best branch in Birmingham.
June 2023 by Jonah
Hudah was very helpful , amazing customer service and she adds great value to the establishment. Quick service aswell , thanks a lot .
April 2023 by Raj B
Had a great and efficient service here today, especially from Lucy, who provided additional helpful advice.
March 2023 by Jason Smith
Open account 2 weeks after receiving card sent letter saying going to close account with out any reason. Time wasters will invest my money with a another bank
February 2023 by abid rashid
Open account 2 weeks after receiving card sent letter saying going to close account with out any reason. Time wasters will invest my money with a another bank
August 2022 by Ian Bailey
Very helpful staff on the door.
