September 2023 by banterfcj
Just wanted to say a massive thank you to the receptionist Kerry B who does everything with a smile, from welcoming guests to trying her upmost to helping everyone with their enquiries! After a busy day trying to cram everything, it means a lot to have someone so pleasant!
September 2023 by Darnhall
Booked 7 rooms on a 2 night stay for an exhibition at the NEC. My room was missed by the housekeeper for a clean so not impressed when I arrived back after a long day and the room was untouched. I went to reception and they arranged for a housekeeper to come up, but I was not in the mood to leave my room so they could clean it and had to put up with the same sheets etc and made the bed myself. They swapped the towels, but that was it. This is very sloppy and not what I expect for the price we were charged per room. Also, the bar seemed to run out of everything. Bottles of Corona ran out in the afternoon and not replaced in the evening. Hendricks ran out. Tanqueray ran out. No crisps..... Not good. Would I stay here again? No. Would I recommend it? No. Should I have been offered a discount for night 2?? YES!!!
September 2023 by H6132PCtarab
We booked this hotel for our staff who had work in a nearby location. Jess looked after our booking and she was very helpful and responsive. Jess went on leave and we found the response times from her colleagues to be less professional and efficient. The hotel was clean, the food was good and overall our team was very happy. We will use it again.
September 2023 by ElaineB001
Terrible night, prostitutes use this hotel for there business and it appears to go unnoticed by staff. We did not observe any security when returning late at night. Terrible night?s sleep due to comings and goings. It?s a shame because it?s a nice hotel. Rooms are nice clean and spacious. Good restaurant and bar.
September 2023 by mowen113116
It says that you can amend your request if you booked on line, Incorrect advice. The staff are very good and welcoming and the room was comfortable and clean. The food in the grill was poor and not worth the £29 paid.
September 2023 by tlubc9qhds
This hotel has deteriorated since my first stay a few years ago. the general decor is tired and grubby. The bathroom and shower had black mould and congealed soup on the dispensers. The breakfast was very basic in the pub area which had filthy carpets and worn furniture but massive TV's ! No way of sending email pictures of health hazard in bathroom.
September 2023 by Frank K
Disappointed with Village Hotel Solihull food was not good and disappointed with the room the Air Con did not work I had stayed in Village hotel previously and it was much better in previous times, the standards at this hotel have fallen.
September 2023 by Tourist05780334786
Amron at the Village Hotel Club has made my dining experience impeccable! He is so attentive and always has a huge smile on his face. The hotel itself is beautiful and my personal favourite highlight is using the well-equipped gym.
August 2023 by S1248ZKjasond
Fantastic service at reception led by Siham. Her approach to customer service is exemplary. I have stayed here on numerous occasions and she always makes me feel welcome, like a member of the family returning. Her team around her are very supportive also
August 2023 by scottwI2054ZA
Hotel was excellent. I had a long drive to the hotel and also a long day at work. When I arrived Siham at reception greeted me with a smile and was very helpful and personable. Making me feel welcome at the Village hotel.
September 2022 by sarahkitching8
Modern clean hotel with great facilities and a nice pub/restaurant with a Starbucks. Amazing gym and great pool with spa and steam/sauna! Staff very friendly a lovely adequate breakfast included too! Parking is easy straight out the front and a great location to Cadbury Word.
September 2022 by chloebishopclb
We got the hotel stay on an offer price for members which was very good value for money, we probably wouldn?t pay full price though. Location was ok but there was a building site right next door so slightly noisy and unappealing view. The rooms themselves were also very noisy due to other guests and maids, other than this the rooms were really nice and modern. Wasn?t too happy with greeting by receptionist as seemed otherwise occupied and rushed. Breakfast also not good value for money. Would stay again but only at an offer price and not for a special occasion
September 2022 by fbrook836785
Lovely hotel with excellent staff my room was small compared to other club rooms at village hotel. The bath was small and slippy Breakfast was OK and breakfast staff were excellent. Gym was well equipped and swimming pool was lovely. Loved the whirlpool and steam room. Sauna wasn't working.
September 2022 by ChezzaMarshall
Really rude receptionist when we checked in to the hotel, food at breakfast was not brilliant and there could be more on offer. Room was ok, bed was comfy. Staff at breakfast need to replenish things instead of stood chatting
September 2022 by garringtontaylor
Thoroughly Enjoyed the stay, loved the steam and sauna and using the jacuzzi. Rooms was very nice and comfortable. Had an option with breakfast for vegetarian which was very nice to have. Will definitely stay here again
