December 2023 by Wass
I have been sitting here almost 1 hour waiting to print out a bank statement, there is no other customers. The staff are just sitting around doing nothing
August 2023 by Vicky Harrison
I was left open mouthed last week when I overheard two staff members discussing a friends account in the middle of the bank, they were so loud that I could hear every word they said.
June 2023 by Em N
First time I've been in years to the bank, Pam was amazing at this branch, she's a true professional and helped me so much it's insane. Because of her I'm able to have some additional support from the bank with reasonable interest rates. Pam gets each and every star from this review, so well deserved!! Thank you so much
April 2023 by james murphy
I would like to thank tsb cape hill for showing empathy and kindness in dealing with me today , a little kindness goes along way so they say .Today I would like to thank the staff on reception and a manager who went over and above with helping me through a difficult situation.This was on the 21/04/2023 between 11.00amd 11.45 am.I am so grateful for the effort you all put in and now know why I bank with the tsb ..
April 2023 by Suleyman Abu Muhammad
very very slow service, many customers are waiting, and only 2 employees serve and then like turtles.
January 2023 by Amar Shabir
Excellent service always ready to help providing best advice and service.
January 2023 by Imran Ahmad
Staff are friendly and helpful
January 2023 by Samueal Uddin
Worst bank ever customer service is terrible went to add my name in joint account the lady that served us was very rude
December 2022 by Mohammed Hasrat
Very rude and unprofessional staff gave me wrong information about ID found it very difficult to access my account
October 2022 by Sandwichesfortea
I've been told that I will have to wait THREE MONTHS to open a under 19s account for my daughter. The staff didn't even bother to collect contact details to book an appointment, I'm assuming that they have no intention of actually making any appointments in the near future. I wondet if the branch is under new management because TSB Capehill use to be good and easily accessible. Now you have to queue for 20 minutes to be told that there's no appointments until three months later without an actual follow through.
October 2022 by yusuf patel
Very poor service, only one cashier at counter. Bank is creating long queues and not acceptable level of service
June 2022 by Brenda Douglas
Pam samra provided a first class customer service she helped me sort out my finances she made me feel at ease she did not rush me even though we went a little over my schedule time well done pam. First time in a long time I visited my local branch will come again if I need to an felon way about coming due to the customer service I recieved.
May 2022 by Jack Jordan
Why say you're open nine till one on a saturday when the accountant desk is closed thanks for the wasted journey ?
March 2022 by Janet Douglas
Sad to see all the negative comments regarding staff at this branch. Must admit wasn't looking forward to entering branch.Glad I did. was welcomed first by a lovely lady didn't get her name but had beautiful long hair. I explained what I needed to do and she directed me to the right counter.Where I met a gentleman named Paul. He dealt with my business with the utmost care, patience and respect. He showed how to pay a cheque in at machine (I never done this before).All in all a first class service. I have been a TSB customer for over 50 years. First joined when the Trustee Savings Bank was on Dudley Rd..I would just like to say a huge thank you to both members of staff.
January 2022 by Nee ee
Staff member called Richard very helpful and understanding. Went out of hes way to help with my request.
